Front Office Manager at Accor

Job Description

• Oversee all front office operations including reception, reservations, concierge, and guest relations to ensure exceptional guest experiences.
• Supervise, train, and motivate front office staff to maintain high service standards in line with five-star hospitality expectations.
• Handle VIP guests, special requests, and customer complaints promptly and professionally.
• Ensure smooth check-in and check-out procedures while maintaining accuracy in billing and room allocations.
• Coordinate with housekeeping, food and beverage, and other departments to ensure seamless guest service delivery.
• Monitor room occupancy, daily revenue reports, and operational performance to maximize profitability.
• Maintain compliance with hotel policies, safety procedures, and hospitality industry standards.
• Prepare staff schedules, conduct performance evaluations, and support ongoing employee development initiatives.

Qualifications

• Bachelor’s Degree or Diploma in Hospitality Management, Hotel Management, or a related field.
• Minimum of 3–5 years’ experience in front office operations, preferably in a luxury or five-star hotel environment.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Proficiency in hotel management systems such as Opera PMS or similar software.
• Ability to work under pressure and manage multiple tasks effectively.
• Professional appearance and strong attention to detail.
• Flexibility to work shifts, weekends, and public holidays when required.

Additional Information

• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
• Experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus