Careers at Accor

Job Description

• The Chef de Partie in Butchery is responsible for managing the preparation, processing, and storage of meat, poultry, and seafood to ensure the highest quality and consistency. They oversee the butchery section, ensuring compliance with hygiene, safety, and quality standards, while supporting the overall culinary team in delivering exceptional dishes.

Key Responsibilities

Meat Preparation and Processing

• Prepare and portion meat, poultry, and seafood according to recipes, portion sizes, and menu requirements.
• Cut, trim, bone, grind, and tie meats using knives, saws, or other tools.
• Ensure proper marination and seasoning of cuts for optimal flavor.

Inventory and Stock Management

• Monitor inventory levels of meat and seafood, ensuring freshness and minimal waste.
• Collaborate with the purchasing team to order and receive supplies.
• Conduct regular stock rotation following the FIFO (First In, First Out) principle.

Quality Assurance

• Inspect all meat and seafood products upon delivery to ensure quality and compliance with standards.
• Maintain portion control to minimize waste and maximize profitability.
• Implement food safety standards, ensuring HACCP guidelines are met.

Team Collaboration and Training

• Supervise and train junior butchery staff on cutting techniques, portioning, and equipment use.
• Work closely with other kitchen sections to ensure timely delivery of ingredients for menu preparation.
• Provide input on menu planning and recommend cuts or preparation techniques for new dishes.

Equipment Maintenance

• Ensure all butchery equipment is cleaned and maintained regularly.
• Report and coordinate repairs or replacement of faulty tools and equipment.

Hygiene and Safety Compliance

• Maintain a clean and organized workspace in compliance with health and safety regulations.
• Enforce proper sanitation procedures and personal hygiene standards among the butchery team.

Qualifications

• Proven experience as a Chef de Partie or similar role in butchery in a star rated hotel
• Strong knife skills and expertise in various butchery techniques.
• Thorough knowledge of meat cuts, preparation, and preservation methods.
• Understanding of food safety and hygiene standards, including HACCP.
• Good organizational and time-management skills.
• Ability to work under pressure in a fast-paced environment.

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Job Description

• The Tuor Guide plays a pivotal role in bringing these journeys to life. More than a driver, this individual is a storyteller, naturalist, host, protector, and ambassador of both the destination and the Fairmont experience. Through presence, professionalism, warmth, and knowledge, the Driver Guide transforms excursions into meaningful memories while ensuring the highest standards of safety, comfort, and emotional luxury.

Other duties and responsibilities include: 

Guest Experience & Guiding

• Curate and facilitate exceptional guest excursions and outdoor experiences with warmth, confidence, and professionalism.
• Deliver engaging interpretation of wildlife, ecology, history, culture, geography, and conservation throughout all experiences.
• Personalize experiences according to guest interests, pace, age groups, and expectations.
• Anticipate guest needs and ensure comfort throughout journeys and activities.
• Create meaningful moments through storytelling, attentiveness, and emotional connection.
• Represent the property as an ambassador of luxury hospitality and authentic Kenyan experiences.

Excursion Facilitation

• Game drives and excursions in surrounding conservancies and reserves including Ol Pejeta Conservancy, Samburu National Reserve, Solio Game Reserve, and Aberdare National Park.
• Nature walks within Mount Kenya Forest.
• Guided walking tours within Mount Kenya Wildlife Conservancy.
• Bird walks and ecological experiences within the property.
• Mount Kenya Ceremony and cultural experiences.
• Sundowners, bush experiences, and bespoke guest itineraries.
• Airport transfers and inter-property journeys where required.

Safety & Operational Excellence

• Ensure the safety and wellbeing of guests at all times during excursions and transfers.
• Conduct vehicle inspections before and after each excursion.
• Maintain cleanliness, presentation, and operational readiness of safari vehicles and equipment.
• Adhere to all road safety regulations, conservancy protocols, and Fairmont operational standards.
• Respond calmly and effectively in emergency situations.
• Maintain accurate excursion logs, incident reports, and vehicle records.

 Wildlife & Conservation Knowledge

• Demonstrate strong understanding of East African wildlife and behavior.
• Bird species and identification.
• Ecosystems and habitats.
• Conservation efforts and sustainability practices.
• Local culture, history, and heritage.
• Continuously develop knowledge through training, reading, and field exposure.
• Promote responsible tourism and conservation awareness among guests.

Qualifications

• A valid driving license with clean driving record.
• Possession of a recognized Tour Guide certification or professional accreditation is an added advantage. Additional distinctions, awards, or internal ratings such as Silver Star or equivalent hospitality/tourism recognition will be considered beneficial.
• Professional safari guiding and/or tour guiding experience.
• Excellent command of spoken English; additional languages are an advantage.
• Strong interpersonal and communication skills.
• Emotional intelligence and empathy.
• Calm and composed demeanor under pressure.
• Strong hosting and guest engagement ability.
• Passion for wildlife, conservation, and nature.
• Ability to read guest energy and adapt experiences accordingly.
• High standards of professionalism, grooming, and presentation.
• Physical fitness and ability to work outdoors in varying conditions.
• Strong teamwork and collaboration skills.
• Bronze, Silver, or Gold level guiding certification or equivalent
• First Aid certification.
• Defensive driving certification or adequate experience
• Previous experience in luxury hospitality or safari operations.
• Knowledge of the Laikipia ecosystem and surrounding conservancies. 

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career.
• Work and learn in a magical luxury property.

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Job Description

• Oversee all front office operations including reception, reservations, concierge, and guest relations to ensure exceptional guest experiences.
• Supervise, train, and motivate front office staff to maintain high service standards in line with five-star hospitality expectations.
• Handle VIP guests, special requests, and customer complaints promptly and professionally.
• Ensure smooth check-in and check-out procedures while maintaining accuracy in billing and room allocations.
• Coordinate with housekeeping, food and beverage, and other departments to ensure seamless guest service delivery.
• Monitor room occupancy, daily revenue reports, and operational performance to maximize profitability.
• Maintain compliance with hotel policies, safety procedures, and hospitality industry standards.
• Prepare staff schedules, conduct performance evaluations, and support ongoing employee development initiatives.

Qualifications

• Bachelor’s Degree or Diploma in Hospitality Management, Hotel Management, or a related field.
• Minimum of 3–5 years’ experience in front office operations, preferably in a luxury or five-star hotel environment.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Proficiency in hotel management systems such as Opera PMS or similar software.
• Ability to work under pressure and manage multiple tasks effectively.
• Professional appearance and strong attention to detail.
• Flexibility to work shifts, weekends, and public holidays when required.

Additional Information

• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
• Experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus

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Job Description

• The main responsibility of the Supervisor is to assist the Food and Beverage outlets Manager in delegating duties & responsibilities to service staff. Provide a friendly welcome for guests, to answer telephones, to control the flow of guest to various stations in the restaurant. Provide excellent service and good relation with guest. Handle guest complaint. Train and supervise staff to follow the F&B standards

Key Responsibilities

• Demonstrates Fairmont F&B standards in all interactions.
• Ensures that the standards of Fairmont Hotels & Resorts are maintained and highly implemented.
• Supervises, coordinates and gives directions to the entire team of colleagues in a very efficient and correct manner.
• To promote good relationship to the guests and colleagues.
• Control and analyzes the level on: Quality of Service, Guest Satisfaction, Employees Satisfaction, Operating Equipment and Grooming Standards
• Updating all colleague logs/ files.
• Participate in service as necessary in accordance with the restaurant needs.
• Ensure hotel grooming and personal appearance standards are met.
• Control stocks for daily use in the restaurant to ensure restaurant’s service requirements are met.
• Control breakage, waste and spoilage.
• Ensures Safe and Healthy work environment for all the guests and the colleagues.
• Conduct all administrative work required.
• Maintaining the restaurant’s cleanliness as well as ensuring all maintenance needs are looked after.
• Checks expiry dates and non-dated products on a daily basis.
• Schedules Guest Reservations and arranges for private function or special party.
• Checks opening and closing duties assigned to all colleagues.
• Maintains log book on day-to-day bases.
• Conduct shift briefing.
• Performs job related duties and special project assigned.
• Ensures that the restaurant maintains the high-quality service standards are implemented.
• Performs daily checks on staffing level, quality control, maintenance, cleanliness.
• Establishes guest data.
• Ensures that the unique services of the restaurant are well maintained, e.g., by doing table checks.
• Updates the Communication Board.
• Clean all coffee machines and make sure to use the safe right detergents and pills. Any maintenance issue should be reported to the leader on duty.
• Make sure that all open food and beverage items are dated and covered.
• Follows Hotel’s telephone etiquette standards.
• Follows Occupational Health & Safety regulations.
• Reports suspicious people, parcels, and behaviors to Security.
• Ensures adherence to Fairmont’s Code of Ethics.

Qualifications

• Diploma or Degree in Hospitality Management, Food & Beverage Management, Hotel Management, or a related field from a recognized institution.
• Minimum of 2–5 years’ experience in Food & Beverage operations, with at least 1–2 years in a supervisory role within a reputable hotel or upscale restaurant.
• Strong understanding of luxury hospitality service standards and restaurant operations.
• Knowledge of food and beverage service procedures, guest relations, and restaurant supervisory practices.
• Proven leadership and team supervision skills with the ability to motivate and manage colleagues effectively.
• Excellent communication and interpersonal skills.
• Ability to handle guest complaints professionally and ensure high guest satisfaction levels.
• Experience in stock control, inventory management, and minimizing breakage, spoilage, and wastage.
• Good administrative and organizational skills including report writing, log maintenance, scheduling, and record keeping.
• Knowledge of Occupational Health & Safety standards, hygiene, sanitation, and food safety procedures.
• Ability to conduct shift briefings and ensure grooming and operational standards are maintained.
• Experience in handling reservations, private dining arrangements, and special events is an added advantage.
• Familiarity with POS systems and basic computer applications such as Microsoft Office.
• Strong problem-solving and decision-making skills.
• Ability to work flexible hours including weekends, holidays, and shifts.
• Professional appearance and grooming in line with luxury hotel standards.

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career.
• Work and learn in a magical luxury property.