Tour Guide at Accor

Job Description

• The Tuor Guide plays a pivotal role in bringing these journeys to life. More than a driver, this individual is a storyteller, naturalist, host, protector, and ambassador of both the destination and the Fairmont experience. Through presence, professionalism, warmth, and knowledge, the Driver Guide transforms excursions into meaningful memories while ensuring the highest standards of safety, comfort, and emotional luxury.

Other duties and responsibilities include: 

Guest Experience & Guiding

• Curate and facilitate exceptional guest excursions and outdoor experiences with warmth, confidence, and professionalism.
• Deliver engaging interpretation of wildlife, ecology, history, culture, geography, and conservation throughout all experiences.
• Personalize experiences according to guest interests, pace, age groups, and expectations.
• Anticipate guest needs and ensure comfort throughout journeys and activities.
• Create meaningful moments through storytelling, attentiveness, and emotional connection.
• Represent the property as an ambassador of luxury hospitality and authentic Kenyan experiences.

Excursion Facilitation

• Game drives and excursions in surrounding conservancies and reserves including Ol Pejeta Conservancy, Samburu National Reserve, Solio Game Reserve, and Aberdare National Park.
• Nature walks within Mount Kenya Forest.
• Guided walking tours within Mount Kenya Wildlife Conservancy.
• Bird walks and ecological experiences within the property.
• Mount Kenya Ceremony and cultural experiences.
• Sundowners, bush experiences, and bespoke guest itineraries.
• Airport transfers and inter-property journeys where required.

Safety & Operational Excellence

• Ensure the safety and wellbeing of guests at all times during excursions and transfers.
• Conduct vehicle inspections before and after each excursion.
• Maintain cleanliness, presentation, and operational readiness of safari vehicles and equipment.
• Adhere to all road safety regulations, conservancy protocols, and Fairmont operational standards.
• Respond calmly and effectively in emergency situations.
• Maintain accurate excursion logs, incident reports, and vehicle records.

 Wildlife & Conservation Knowledge

• Demonstrate strong understanding of East African wildlife and behavior.
• Bird species and identification.
• Ecosystems and habitats.
• Conservation efforts and sustainability practices.
• Local culture, history, and heritage.
• Continuously develop knowledge through training, reading, and field exposure.
• Promote responsible tourism and conservation awareness among guests.

Qualifications

• A valid driving license with clean driving record.
• Possession of a recognized Tour Guide certification or professional accreditation is an added advantage. Additional distinctions, awards, or internal ratings such as Silver Star or equivalent hospitality/tourism recognition will be considered beneficial.
• Professional safari guiding and/or tour guiding experience.
• Excellent command of spoken English; additional languages are an advantage.
• Strong interpersonal and communication skills.
• Emotional intelligence and empathy.
• Calm and composed demeanor under pressure.
• Strong hosting and guest engagement ability.
• Passion for wildlife, conservation, and nature.
• Ability to read guest energy and adapt experiences accordingly.
• High standards of professionalism, grooming, and presentation.
• Physical fitness and ability to work outdoors in varying conditions.
• Strong teamwork and collaboration skills.
• Bronze, Silver, or Gold level guiding certification or equivalent
• First Aid certification.
• Defensive driving certification or adequate experience
• Previous experience in luxury hospitality or safari operations.
• Knowledge of the Laikipia ecosystem and surrounding conservancies. 

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career.
• Work and learn in a magical luxury property.