Front Office Manager at Fairmont Hotels & Resorts

Mercure Nairobi upperhill  is looking for an inspiring and engaging individual to show great leadership and interpersonal strengths in order to maximize the Front Office Operations, and ensure an exceptional guest journey.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

What you will be doing:

• Lead and manage all aspects of the Front Desk department and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue through participating in revenue management meetings and implementing supporting agreed upon Revenue Management strategies and practices
• Actively participate in hiring, training, coaching, development, and overall leadership of the front desk employees.
• Maintain and improve the quality of the guest experience.
• Communicate with all departments and build strong working relationships
• Assist with all front desk tasks and duties.
• Flexible shifts will include mornings, evenings, and weekends.
• Miscellaneous administrative tasks
• Other duties as assigned

 Your experience and skills include:

• Previous leadership experience required
• Previous hotel experience required
• Excellent interpersonal and communication skills
• Proven ability to resolve guest concerns
• Proficient in general computer knowledge, Microsoft Office, and Opera.
• Excellent communication and organizational skills
• Proven ability to lead a team
• Highly responsible, reliable and organized
• Ability to work well under pressure in a fast paced environment