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  • Posted: Feb 27, 2023
    Deadline: Not specified
  • Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwan...
    Read more about this company


    Front Office Manager

    Key Requirements: 

    • Supervise work at all levels and set clear objectives.
    • Plan activities and allocate responsibilities to achieve the most efficient operating model.
    • Manage budgets/expenses, analyse and interpret financial information and monitor sales and profits.
    • Ensure proper control and daily reporting to the directors.
    • Promoting and marketing the resort, both locally and internationally
    • Communicate with customers when appropriate – welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.
    • Deal with maintenance issues, shortages in staff or equipment and renovations
    • Collaborate with external parties such as suppliers, travel agencies and event/conference planners.
    • Inspect facilities regularly and enforce strict compliance with health and safety standards.
    • Ensure food & beverage service profitability, while meeting proper food handling sanitation requirements.
    • Review service contracts with vendors, review bids, and make recommendations.
    • Promote teamwork and associate morale while projecting an enthusiastic, optimistic, helpful attitude.
    • Ensuring compliance with licensing laws and health & safety.


    • Must have a degree in Business Administration, Hotel/Hospitality Management or relevant field.
    • Must have 5+ years of experience as Hotel Manager or relevant role. Front office background preferably.
    • Understanding of all hotel management best practices and relevant laws and guidelines.
    • Outstanding leadership skills and great attention to detail.
    • Strong organization skills.
    • Strong digital marketing skills.
    • Excellent customer service skills as well as a business mindset.
    • Demonstrable aptitude in decision-making and problem-solving.
    • Reliable with an ability to multi-task and work well under pressure.
    • Fluency in English.
    • Working knowledge of MS Office; knowledge of hotel management software is an advantage.
    • Strong Sales and Customer Service skills.
    • Strong Computer skills.

    Method of Application

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