Front Office Manager at Summit Recruitment and Search

Key Requirements: 

• Supervise work at all levels and set clear objectives.
• Plan activities and allocate responsibilities to achieve the most efficient operating model.
• Manage budgets/expenses, analyse and interpret financial information and monitor sales and profits.
• Ensure proper control and daily reporting to the directors.
• Promoting and marketing the resort, both locally and internationally
• Communicate with customers when appropriate – welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.
• Deal with maintenance issues, shortages in staff or equipment and renovations
• Collaborate with external parties such as suppliers, travel agencies and event/conference planners.
• Inspect facilities regularly and enforce strict compliance with health and safety standards.
• Ensure food & beverage service profitability, while meeting proper food handling sanitation requirements.
• Review service contracts with vendors, review bids, and make recommendations.
• Promote teamwork and associate morale while projecting an enthusiastic, optimistic, helpful attitude.
• Ensuring compliance with licensing laws and health & safety.

Qualifications:

• Must have a degree in Business Administration, Hotel/Hospitality Management or relevant field.
• Must have 5+ years of experience as Hotel Manager or relevant role. Front office background preferably.
• Understanding of all hotel management best practices and relevant laws and guidelines.
• Outstanding leadership skills and great attention to detail.
• Strong organization skills.
• Strong digital marketing skills.
• Excellent customer service skills as well as a business mindset.
• Demonstrable aptitude in decision-making and problem-solving.
• Reliable with an ability to multi-task and work well under pressure.
• Fluency in English.
• Working knowledge of MS Office; knowledge of hotel management software is an advantage.
• Strong Sales and Customer Service skills.
• Strong Computer skills.