General Customer Support Agent at xFusion

Customer Support

• At least 2 years of Customer Service Experience for English Speaking businesses/clients/customers. (Phones)
• Genuine care for customers & clients.
• A sales-oriented person is a plus but not required.
• Quick learner with the ability to absorb extensive information on our client’s brand history, product offerings, and communications.
• Outstanding written and verbal communication skills, great email and phone etiquette.
• Proactive personality and self-motivator
• Demonstrates initiative with the ability to multi-task and be detail-oriented in a fast-paced environment
• Proven to be organized, methodical, rigorous
• Strong computer skills on in-demand applications and the ability to learn new applications quickly
• Team player, able to develop great relations with co-workers (externally & internally).
• Willingness to work on shifting schedules but predominantly during US business hours.

Required Equipment

• You must have at least TWO stable internet connections. One acts as your main internet, and backup is the other. (DSL, Broadband, or Fiber connection).*Backup can be prepaid broadband.

Minimum Computer Requirements:

• Laptop or Desktop with Quad-Core CPU >2.5Ghz, RAM: 8GB, HDD/SSD: 1TB + OS installed in an SSD 128GB (Preferably but not required)
• External Keyboard and Mouse (if using a laptop)
• Headset with Mic: For team meetings, 1:1 calls, and Voice call tasks (if required by the client you'll be assigned to)
• Webcam: Mainly for team meetings & 1:1 calls.
• Typing Speed of at least 35-50 WPM