General Manager (Orthopaedics & Pharmaceuticals) – Eldoret at Gap Recruitment Services Limited

Key Responsibilities:

Strategic Leadership & Business Growth

• Lead the development and execution of organizational strategies, business plans, and growth initiatives.
• Drive innovation, transformation, and continuous improvement across the organization.
• Identify and pursue new business opportunities, partnerships, and market expansion opportunities.
• Ensure departmental goals align with overall organizational objectives and long-term vision.

Operational Management

• Oversee day-to-day operations to ensure efficiency, productivity, and service excellence.
• Monitor organizational performance against KPIs and strategic targets.
• Strengthen collaboration across departments to enhance operational effectiveness.
• Ensure effective branch operations management and business continuity.

Financial Management

• Lead budgeting, forecasting, and financial planning processes.
• Monitor financial performance, profitability, and cost management initiatives.
• Ensure prudent utilization of organizational resources and financial accountability.
• Support revenue growth and long-term shareholder value creation.

Governance & Compliance

• Ensure compliance with organizational policies, governance frameworks, and regulatory requirements.
• Support implementation of internal controls and risk management practices.
• Participate in executive decision-making and strategic planning processes.

ICT & Digital Transformation

• Champion digital transformation and process automation initiatives.
• Promote the adoption of technology solutions that improve operational efficiency and customer experience.
• Drive innovation and systems improvement across business functions.

Leadership & Talent Development

• Build, mentor, and lead a high-performing management team.
• Foster a culture of accountability, innovation, collaboration, and excellence.
• Support talent management, succession planning, and organizational capability development.

Stakeholder Management

• Maintain strong relationships with key stakeholders including suppliers, regulators, customers, and business partners.
• Represent the organization in strategic engagements and industry forums.

Key Performance Indicators (KPIs)

• Achievement of strategic and operational objectives
• Revenue growth and profitability
• Cost efficiency and budget adherence
• Innovation and transformation milestones
• Employee engagement and performance
• Customer satisfaction and market expansion
• Compliance and governance standards

Qualifications & Experience

• Bachelor's degree in Business Administration, Management, or a related field. A Master's degree will be an added advantage.
• Minimum of 8 years of progressive leadership experience, with at least 3–5 years in senior management.
• Proven experience in strategy execution, operational leadership, and business transformation.
• Strong financial and commercial acumen with experience managing budgets and organizational performance.
• Experience within the pharmaceutical, healthcare, medical devices, or related industry will be an added advantage.