General Manager (Strategy, Research, And Marketing) at National Social Security Fund (NSSF)

Job Description

Reporting to the Managing Trustee, the General Manager (Strategy, Research, and Marketing) will be responsible for driving the process of articulating the Fund’s strategy in line with its mandate and priorities involving periodic re-calibration of priorities in line with the dynamics of the operating landscape. He /She will oversee and coordinate the operations of the Strategy, Partnerships and Innovations; Marketing & Customer Experience and Research & Analytics functions of the Fund to ensure strategic alignment.

KEY RESPONSIBILITIES

1. Keep abreast of local and global best practices in strategic planning, research and marketing and make appropriate recommendations to the Managing Trustee.
2. Coordinate the Fund’s strategy articulation and review process in order to drive execution and achievement of corporate objectives
3. Develop an inclusive and robust strategy formulation and planning process, including relevant tools and templates, to guide the Fund in the strategy articulation process.
4. Play a critical role in the communication of the Fund’s strategy internally and externally so that all employees, partners, suppliers, and contractors understand the strategic plan.
5. Coordinate periodic business review exercises where the status of strategy execution is discussed, challenges and issues are highlighted and action plans are agreed. This will cover responsibility for developing the review tools and tracking mechanisms.
6. Periodically assess the local, regional and global economic, socio-political and financial environment and their implications for the Fund and provide reports as required.
7. Coordinate the process of identifying and forming strategic alliances and partnerships required across various departments within the Fund in order to achieve set targets.
8. Liaise with Internal Audit and Enterprise Risk Management departments on major issues impacting business performance and requiring adjustments to management systems.
9. Champion the development of the Fund’s marketing and customer experience strategies and plans, this will include campaigns required to support member registration, awareness of the Fund’s offerings, among others.
10. Ensure that information collated from customers/ members is converted into analytical data which will be leveraged on for revamping the Fund’s  processes and offerings.
11. Identify, develop, deploy and retain talented staff including completing performance appraisals, personal development and succession plans effectively and on time in accordance with the established performance management process while ensuring effective and proper utilization of resources
12. Liaise with the Information Technology and Quality Management departments to ensure the right level of process automation and quality standards are embedded in operations.
13. Effectively and efficiently execute any other duty assigned by the Managing Trustee.
14. JOB REQUIREMENTS/SPECIFICATION
15. Minimum of ten (10) years’ work experience with at least five (5) years’ relevant experience at senior management role.
16. Bachelor’s degree in Business Administration, Commerce, Economics, Strategy, Statistics, Education, Marketing, Finance, or any other relevant discipline.
17. Master’s degree in any of the above fields or a relevant discipline.
18. QMS relevant qualifications
19. Relevant professional qualification.
20. Registered membership of a recognized professional body.

COMPETENCIES

1. Knowledge and experience in strategic planning
2. Experience in monitoring and evaluation of strategy implementation
3. Knowledge of strategic management of pension scheme
4. Experience in performance management
5. Knowledge of customer management
6. Demonstrable knowledge of marketing strategies and methods
7. Demonstrable Innovation and creativity in marketing
8. Experience in mapping and forming of strategic partnerships
9. Extensive knowledge of research planning as well as data collection, management, and analysis 
10. Experience of hypothesis testing, theory development, inferencing and postulating
11. Knowledge of application of statistic, analytics, metrics and policy analysis to the business
12. Knowledge in use of data transformation to actionable insights
13. Skills in identification and prediction of trends, associations and relationships
14. Experience in Total Quality Management (TQM) establishment and implementation.
15. Strong leadership, communication, alliance building and presentation skills