Career Opportunities at National Social Security Fund

Reporting to the Managing Trustee, the General Manager (Social Security) will be responsible for formulating and coordinating the implementation of policies and strategies for achieving the Fund’s mandate to register members, collect contributions and subsequently administer member benefits. He/She will oversee the operations of the Registration & Collections and Benefits Functions of the Fund ensuring the availability of required knowledge, skills and tools within the departments so that assigned managers are able to deliver on their roles by developing and managing the Human and other resources effectively.

KEY RESPONSIBILITIES

• Keep abreast of local and global leading practices and trends and make recommendations to the Managing Trustee and other departmental heads on how this impacts the Fund.
• Set departmental goals and provide necessary direction to managers within own purview based on the Fund's aspirations.
• Formulate and ensure implementation of best practice social security administration strategies that will drive up member registration and improve collections.
• Lead the development of the Fund's member registration and contribution collection guidelines, policies and direct implementation of the same, ensuring that they are in line with relevant legal and statutory guidelines and best practices.
• Drive the identification of risks inherent in social security operations and articulate mitigating steps for addressing them in conjunction with the Enterprise Risk Management Department.
• Ensure the implementation of efficient data and records management systems that will ensure the integrity of data and information resources.
• Ensure effective management of the interfaces connecting head office operations, Regional Offices and Branches.
• Drive collaboration between own department and those of others within the Fund to ensure realization of inherent synergies, thus leading to increased operational efficiency.
• Oversees the maintenance and management of information including membership, contribution and benefits databases.
• Develop and implement strategies that will ensure that the Fund's social security offerings are in line with member requirements in order to drive the growth of member registration through-out the country.
• Oversee the preparation of periodic reports on member registration and contribution collection.
• Liaise with the Information Technology and Quality Management departments to ensure the right level of process automation and quality standards are embedded in operations.
• Effectively and efficiently execute any other duty assigned by the Managing Trustee. 

JOB REQUIREMENTS /SPECIFICATIONS

1. Minimum of ten (10) years’ work experience in the financial services sector with at least five (5) years’ relevant experience at senior management role.
2. Bachelor’s Degree in Business Administration, Commerce, Accounting, Economics, Finance, Social Sciences or a relevant field.
3. Master’s degree in any of the above fields or a relevant discipline.
4. Registered membership of a recognized professional body.

COMPETENCIES

• Excellent knowledge of pension schemes and related laws and regulations.
• Demonstrable knowledge of financial markets and economic indicators.
• Knowledge and experience resource management of operations and teams.
• Ability in execution as well as monitoring and evaluation of strategic objectives.
• Strong leadership, communication, alliance building and presentation skills.
• Demonstrated experience in customer service of varied demographic groups.
• Experience in performance management, target setting and resource allocation Innovation in strategies for retail and direct marketing
• Knowledge and experience of financial and programmatic reporting
• Knowledge in record keeping
• Knowledge of various employer and employee networks.
• Training in corporate governance
• Demonstrated experience in Risk awareness and Business Continuity planning

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General Manager (Human Resource And Administration)Reporting to the Managing Trustee, the General Manager (Human Resource and Administration) will be responsible for managing the Human Resource and Administration functions of the Fund by ensuring that the right strategies and processes exist for the attraction, development and retention of best-in-class talent to execute the Fund’s Strategy and Coordinating all general administrative services to ensure availability of the right resources to support productivity.

KEY RESPONSIBILITIES

1. Working with senior leadership to ensure that the right culture exists within the Fund and that there is a compelling employee value proposition to support attraction of the right talent and create a conducive work environment for staff.
2. Formulate and ensure implementation of best practice in Human Resource Management and Administration strategies for the Fund.
3. Keep abreast of local and global leading practices in Human Resource & Administration trends and make appropriate recommendations to the Managing Trustee and other departmental heads.
4. Lead the development and implementation of human resources policies of the Fund in accordance with the Fund’s core values and Kenyan Labour laws and provide guidance to management in the interpretation and implementation of these.
5. Advise on change management and shaping of the workforce in line with business needs and taking into account current HR trends.
6. Set and continuously review employee engagement benchmarks and KPI's based on best practice to align with the Fund's strategy and advice on changes as appropriate.
7. Lead the Collective Bargaining Agreement (CBA) negotiations and oversee its implementation.
8. Ensure training and development of staff in line with the training needs.
9. Develop and oversee the implementation of an effective and objective Performance Management System
10. Coordinate administration services to ensure effective management of office premises (including utilities) and facilities, travel and accommodation and ensure these are secure and efficiently utilized.
11. Liaise with the Information Technology and Quality Management departments to ensure the right level of process automation and quality standards are embedded in operations.
12. Effectively and efficiently execute any other duty assigned by the Managing Trustee. 

JOB REQUIREMENTS/SPECIFICATIONS

• Minimum of ten (10) years’ work experience with at least five (5) years’ relevant experience at senior management role.
• Bachelor’s degree in the Social Sciences, Human Resource Management, Business Administration, or any other relevant discipline.
• Master’s degree in any of the above fields or a related discipline.
• Certified Human Resource Professional - CHRP (K).
• Registered member of the Institute of Human Resource Management (IHRM) and in good standing with a practicing certificate.

COMPETENCIES

• Excellent knowledge of HR relevant laws, regulations and procedures
• Sound knowledge of strategies, tools and processes in organisation design and development of a large institution
• Demonstrable skill in talent acquisition, development of employees with special regard to diversity
• Knowledge and experience in performance management, monitoring and evaluation
• Experience in needs assessment and planning of staff training
• Experience in development of organisation culture
• Knowledge and experience in change management
• Expertise in resource management, office services, operations and logistics
• Experience in handling staff discipline, grievances, industrial dispute resolution, counselling, arbitration and conflict management
• Demonstrable knowledge of administration of a robust employee relations and welfare system for motivation, reward, and recognition
• Strong leadership, communication, alliance building and presentation skills
• Knowledge and experience in planning, budgeting, resource management and strategy implementation 

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Reporting to the Managing Trustee, the General Manager (Internal Audit) will be responsible for evaluating and providing reasonable assurance that risk management, control, and governance systems are functioning as intended and will enable the organization’s objectives and goals to be met.

KEY RESPONSIBILITIES:

• Participate in Reviewing the Internal Audit policy for approval by the Audit Committee and Board Audit Committee for approval by the Board for implementation;
• Reviewing and coordinating the investigations in the Fund based on audit findings or as directed by the Board Committee;
• Implementing the annual audit plan through execution of financial, compliance reviews, value for money and performance audit reviews for various Directorates of the Corporation;
• Coordinating the planning and execution of the audits to assess internal controls, operational, technical efficiencies and compliance with selected policies, procedures and regulations;
• Advising senior management on key audit issues and recommendations through exit meetings;
• Ensuring that the internal controls are reviewed and documented on their effectiveness and adequacy;
• Driving operational improvements throughout the organization to improve overall efficiencies and enhance internal controls;
• Preparing and submitting audit reports to the Audit Committee of the Board;
• Liaising with the Auditor General Office and ensure follow up on the process of implementation of Internal and external audit recommendations;
• Providing assurance to the Board on the implementation of the Enterprise Risk Management framework meetings of Stakeholders, Management and Board as necessary;
• Review the business processes and ensure that internal control systems are adequate;
• Provide inputs for improvements in internal control systems, processes, avenues for cost savings and revenue leakages;
• Oversee reports on risk management issues and internal controls deficiencies identified directly to the management and provides recommendations for improving the organization’s operations, in terms of both efficient and effective performance;
• Prepare risk based Internal Audit plan and execute the Audits as per the plan with proper resource utilization and within timeframe; and
• Evaluate information security and associated risk exposures. 
• JOB REQUIREMENTS /SPECIFICATIONS:
• Minimum of ten (10) years’ relevant work experience with at least five (5) years’ experience at senior management role;
• A Bachelor’s Degree in Finance, Accounting, Economics, Commerce, or any other discipline from a recognized university;
• Master’s Degree in Finance, Accounting, Economics, Commerce or any other related discipline from a recognized university;
• Professional qualification such as CPA(K), CIA, CISA, ACCA, CFA, CIFA, or equivalent;
• Must be a member of IIA, ISACA or ICPA(K) in good standing; Have knowledge and a clear understanding of social security/administration of pension schemes; and
• Demonstrate a clear understanding of local, national and international policies and regulatory frameworks governing the social security/pensions sector.

COMPETENCIES:

1. Excellent understanding of international financial reporting standards (IFRS);
2. Excellent grasp of financial and management accounting; taxation and relevant legislation;
3. Knowledge of accounting principles and practices, the financial markets, as well as the analysis and reporting of financial data;
4. Working knowledge of strategic planning concepts;
5. Good understanding of pension scheme related regulations;
6. Strong expertise in strategic management, project planning and budgeting, resource management, strategy implementation as well as monitoring and evaluation;
7. Risk awareness and focus;
8. Analytical and problem-solving skills;
9. Strong leadership and people management skills;
10. Strong business acumen;
11. Strong interpersonal skills, including ability to build alliances and relationships with the right level of sensitivity to diversity; and
12. Strong communication and presentation skills, including ability to develop proposals, concept papers, position papers as well as write reports and prepare relevant publications.

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Job Description

Reporting to the Managing Trustee, the General Manager (Strategy, Research, and Marketing) will be responsible for driving the process of articulating the Fund’s strategy in line with its mandate and priorities involving periodic re-calibration of priorities in line with the dynamics of the operating landscape. He /She will oversee and coordinate the operations of the Strategy, Partnerships and Innovations; Marketing & Customer Experience and Research & Analytics functions of the Fund to ensure strategic alignment.

KEY RESPONSIBILITIES

1. Keep abreast of local and global best practices in strategic planning, research and marketing and make appropriate recommendations to the Managing Trustee.
2. Coordinate the Fund’s strategy articulation and review process in order to drive execution and achievement of corporate objectives
3. Develop an inclusive and robust strategy formulation and planning process, including relevant tools and templates, to guide the Fund in the strategy articulation process.
4. Play a critical role in the communication of the Fund’s strategy internally and externally so that all employees, partners, suppliers, and contractors understand the strategic plan.
5. Coordinate periodic business review exercises where the status of strategy execution is discussed, challenges and issues are highlighted and action plans are agreed. This will cover responsibility for developing the review tools and tracking mechanisms.
6. Periodically assess the local, regional and global economic, socio-political and financial environment and their implications for the Fund and provide reports as required.
7. Coordinate the process of identifying and forming strategic alliances and partnerships required across various departments within the Fund in order to achieve set targets.
8. Liaise with Internal Audit and Enterprise Risk Management departments on major issues impacting business performance and requiring adjustments to management systems.
9. Champion the development of the Fund’s marketing and customer experience strategies and plans, this will include campaigns required to support member registration, awareness of the Fund’s offerings, among others.
10. Ensure that information collated from customers/ members is converted into analytical data which will be leveraged on for revamping the Fund’s  processes and offerings.
11. Identify, develop, deploy and retain talented staff including completing performance appraisals, personal development and succession plans effectively and on time in accordance with the established performance management process while ensuring effective and proper utilization of resources
12. Liaise with the Information Technology and Quality Management departments to ensure the right level of process automation and quality standards are embedded in operations.
13. Effectively and efficiently execute any other duty assigned by the Managing Trustee.
14. JOB REQUIREMENTS/SPECIFICATION
15. Minimum of ten (10) years’ work experience with at least five (5) years’ relevant experience at senior management role.
16. Bachelor’s degree in Business Administration, Commerce, Economics, Strategy, Statistics, Education, Marketing, Finance, or any other relevant discipline.
17. Master’s degree in any of the above fields or a relevant discipline.
18. QMS relevant qualifications
19. Relevant professional qualification.
20. Registered membership of a recognized professional body.

COMPETENCIES

1. Knowledge and experience in strategic planning
2. Experience in monitoring and evaluation of strategy implementation
3. Knowledge of strategic management of pension scheme
4. Experience in performance management
5. Knowledge of customer management
6. Demonstrable knowledge of marketing strategies and methods
7. Demonstrable Innovation and creativity in marketing
8. Experience in mapping and forming of strategic partnerships
9. Extensive knowledge of research planning as well as data collection, management, and analysis 
10. Experience of hypothesis testing, theory development, inferencing and postulating
11. Knowledge of application of statistic, analytics, metrics and policy analysis to the business
12. Knowledge in use of data transformation to actionable insights
13. Skills in identification and prediction of trends, associations and relationships
14. Experience in Total Quality Management (TQM) establishment and implementation.
15. Strong leadership, communication, alliance building and presentation skills

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Reporting to the Managing Trustee, the General Manager (Corporation Secretary, Legal, Ethics and Regulatory Affairs) will be responsible for the Corporation Affairs, Legal, Ethics and Regulatory Affairs functions as well as act as secretariat for the Board of Trustees by planning and coordinating Board activities. He /She will also ensure that all legal matters are handled professionally and effectively, and that meetings and other Board activities take place as and when due.

KEY RESPONSIBILITIES

1. Keep abreast of local and global practices and trends and make appropriate recommendations to the Managing Trustee and other departmental heads.
2. Formulate and ensure implementation of best practice legal management strategies for management of Legal risks within the Fund.
3. Provide Legal advice to all the functions of the Fund including to the Board of Trustees.
4. Collaborate with other departments in over-seeing and ensuring legal compliance in the Fund.
5. Maintain the Legal documents repository, that is, the Fund’s commercial contracts among other Legal documents.
6. Co-ordinate with external Lawyers who may be required from time to time to represent the Fund.
7. Ensure the Board operates effectively and in compliance with the Law.
8. Ensure Board activities are conducted as and when due by preparing and updating Board Charter, preparing Board calendars, arranging meetings, taking minutes and ensuring the Minute book is updated.
9. Implement and/or communicate the decisions of the Board.
10. Liase with external bodies on Board governance.
11. Ensure compliance with relevant laws and regulations.
12. Develop and maintain strategic relationships with Social Partners and key stakeholders.
13. Liaise with the Information Technology and Quality Management departments to ensure the right level of process automation and quality standards are embedded in operations.
14. Effectively and efficiently execute any other duty assigned by the Managing Trustee.

JOB REQUIREMENTS/SPECIFICATIONS

1. Minimum of ten (10) years’ work experience with at least five (5) years’ relevant experience at senior management role.
2. Bachelor’s degree in Law.
3. Diploma in Law from the Kenya School of Law.
4. Certified Public Secretary - CPS (K).
5. Master’s degree in Law.
6. Member of the Law Society of Kenya with a current practicing Certificate.
7. Member of Institute of Certified Secretaries - ICS (K).

COMPETENCIES

1. Comprehensive knowledge of Kenyan laws
2. Knowledge of international and national laws, regulations, procedures and trends related to pensions
3. Proven experience in litigation
4. Knowledge and experience in conveyancing
5. Knowledge and experience in construction, lease and service and other contracts
6. Experience in investigations, verification and compliance
7. Training and experience in monitoring and evaluation
8. Demonstrable knowledge in management of cases, negotiation and ADR
9. Experience in management of external panel of lawyers
10. Training in corporate governance
11. Strong leadership, communication, alliance building and presentation skills
12. Good understanding of pension scheme related regulations
13. Drafting and litigation skills
14. Knowledge of risks associated with Pension Funds
15. Knowledge and experience in planning, budgeting, resource management and strategy implementation as well as monitoring and evaluation

go to method of application »

Reporting to the Managing Trustee, the General Manager (Corporation Secretary, Legal, Ethics and Regulatory Affairs) will be responsible for the Corporation Affairs, Legal, Ethics and Regulatory Affairs functions as well as act as secretariat for the Board of Trustees by planning and coordinating Board activities. He /She will also ensure that all legal matters are handled professionally and effectively, and that meetings and other Board activities take place as and when due.

KEY RESPONSIBILITIES

1. Keep abreast of local and global practices and trends and make appropriate recommendations to the Managing Trustee and other departmental heads.
2. Formulate and ensure implementation of best practice legal management strategies for management of Legal risks within the Fund.
3. Provide Legal advice to all the functions of the Fund including to the Board of Trustees.
4. Collaborate with other departments in over-seeing and ensuring legal compliance in the Fund.
5. Maintain the Legal documents repository, that is, the Fund’s commercial contracts among other Legal documents.
6. Co-ordinate with external Lawyers who may be required from time to time to represent the Fund.
7. Ensure the Board operates effectively and in compliance with the Law.
8. Ensure Board activities are conducted as and when due by preparing and updating Board Charter, preparing Board calendars, arranging meetings, taking minutes and ensuring the Minute book is updated.
9. Implement and/or communicate the decisions of the Board.
10. Liase with external bodies on Board governance.
11. Ensure compliance with relevant laws and regulations.
12. Develop and maintain strategic relationships with Social Partners and key stakeholders.
13. Liaise with the Information Technology and Quality Management departments to ensure the right level of process automation and quality standards are embedded in operations.
14. Effectively and efficiently execute any other duty assigned by the
15. Managing Trustee.

JOB REQUIREMENTS/SPECIFICATIONS

1. Minimum of ten (10) years’ work experience with at least five (5) years’ relevant experience at senior management role.
2. Bachelor’s degree in Law.
3. Diploma in Law from the Kenya School of Law.
4. Certified Public Secretary - CPS (K).
5. Master’s degree in Law.
6. Member of the Law Society of Kenya with a current practicing Certificate.
7. Member of Institute of Certified Secretaries - ICS (K).

COMPETENCIES

1. Comprehensive knowledge of Kenyan laws
2. Knowledge of international and national laws, regulations, procedures and
3. trends related to pensions
4. Proven experience in litigation
5. Knowledge and experience in conveyancing
6. Knowledge and experience in construction, lease and service and other contracts
7. Experience in investigations, verification and compliance
8. Training and experience in monitoring and evaluation
9. Demonstrable knowledge in management of cases, negotiation and ADR
10. Experience in management of external panel of lawyers
11. Training in corporate governance
12. Strong leadership, communication, alliance building and presentation skills
13. Good understanding of pension scheme related regulations
14. Drafting and litigation skills
15. Knowledge of risks associated with Pension Funds
16. Knowledge and experience in planning, budgeting, resource management and strategy implementation as well as monitoring and evaluation