Gift Shop Merchandiser at Strathmore University

Basic job summary: 

To promote the Strathmore brand identity to alumni, staff, students and friends of Strathmore University through selling branded merchandise. The merchandiser will be in charge of daily operations, stock management and growth of sales and profits. 

Duties & Responsibilities: 

• The candidate will be responsible of operating the physical and online merchandise shops (the ecommerce platform). Their primary duties include displaying and selling branded merchandise, managing stock deliveries, executing promotion and sales plans and monitoring merchandise trends.
• Maintaining and creating attractive display of products both physically and online. 
• Ensuring that the right amount of merchandise is available at the right time.
• Working with the manager to create a product range, request for stock and create purchase plans in collaboration with the Procurement Office.
• Creating a sales plan for stocked products.
• Drive sales targets and analyse sales trends for the physical and online shops. Promote new products and any special deals and sell at all university events.
• Maintenance of stock including activating products, entering price lists and amending quantities.
• Collaborating with Finance Office and ensure smooth running of operations, accounts, sales and profits. 
• Creating and maintaining a communication plan to promote branded merchandise. Help with design and photography of the online gift shop. Support communication activities on Alumni social media channels. Update ecommerce platforms with new products and promotions.
• Monitoring sales trends and advising on the best-selling products
• Promoting a specific product across the Strathmore community (physical and digital) platforms.
• Create a user-friendly buying experience for customers. Take note of any customer feedback and convey it to the supervisor. Processing customer payments at the checkout point/till.
• Collaborating with other team members to keep the sales floor area clean and organized at all times.
• Maintaining daily sales records and preparing weekly sales reports.
• Support Alumni administrative activities

Qualifications: 

• Diploma in Sales and Marketing

Experience:

• 1 year relevant work experience i.e. working in a busy merchandise or products outlet, digital marketing and ecommerce sales experience.

Personal Attributes

• Microsoft office skills
• Experience in Social media and digital marketing skills.
• Basic website/ecommerce management skills.
• Good communication and interpersonal skills.