Global Human Resources (HR) and Organizational Development (OD) Manager at DAI Kenya - Development Alternatives, Inc.

Responsibilities

The Global (HR) and OD Manager will undertake the following activities:

1. Advise senior management on project HR and OD strategy and policy, consistent with program objectives, client requirements, DAI policy, and general good practice
2. Oversee the recruitment and candidate selection process. Support recruitment efforts: ensuring that Policy LINK’s global recruitment process is consistently followed. Hands-on assistance may include strategizing with country teams on position requirements and profiles or organizational structures, determining appropriate grade levels for roles, troubleshooting sensitive candidate matters and guiding the Program and HR Coordinator, and assessing recruitment management needs and identifying and recommending appropriate surge support.
3. Oversee the implementation of a staff performance management system that drives high performance, including staff performance reviews and disciplinary actions, coaching supervisors through performance management issues. Continuously analyze and recommend improvements to performance management tools, processes, and strategies.
4. Manage staff disciplinary actions and separation ensuring compliance with DAI policy and host country laws and regulations. This process will include conducting exit interviews with any departing project staff members and communicating written notes back to the global management team, for internal knowledge management.
5. Develop and execute strategies, activities, and initiatives designed to support organizational growth and development consistent with program objectives, LINK values and principles, and stakeholder expectations.
   1. Lead the global staff and professional development function and program, holding ultimate accountability for the successful implementation and management of staff development initiatives on LINK (e.g., Book Program, new hire orientation and onboarding process, Professional Development Opportunities Program, peer support network, etc.).
   2. Increase utilization of staff development initiatives and find creative ways to market initiatives to staff.
   3. Conduct research and analyze data to gather feedback regarding staff development initiatives, engagement levels, and alignment with LINK organizational goals and needs.
   4. Pitch, champion, and implement new initiatives as needed.
6. Proactively monitor and assess training and capacity building needs, and design and develop initiatives, trainings, and programs for staff to support these gaps.
7. Monitor and address staff HR-related needs and concerns, through close contact with the Global Finance & Operations Director and Country Finance & Operations Leads, recommending resources and developing strategies to address issues such as work-life balance and mental health, inter-employee conflict mediation, and country-specific legal compliance.
8. Conduct periodic reviews of local salary scales and staff salaries and benefits, ensuring parity among comparable positions & levels in each office and proactively recommending adjustments.
9. Be accountable for proper archiving of HR documentation such as country employment contract templates, benefits plans, project-customized performance management templates, as well as employee personnel and contractual documentation. Troubleshoot any documentation or audit issues with Program and HR Coordinator and Finance and Operations Specialist.
10. Ensure HR systems and tools such as the project-wide staff tracker of contract executions, modifications, terminations, and staff lists are up to date, coordinating closely with Program and HR Coordinator and Finance and Operations Specialist on any gaps identified.
11. Participate in activity teams designed to support staff capacity or organizational development.
12. Any other duties as assigned based on evolving organizational needs.

Reporting

The Global HR and OD Manager will report to the Global Finance & Operations Director and will coordinate closely with the Chief of Party.

Supervisory Responsibilities

The Global HR and OD Manager will supervise the Nairobi-based Program and HR Coordinator and will coordinate closely with the US-based Finance and Operations Specialist. The position may also supervise short-term consultants hired to support discrete tasks. S/he will be expected to coordinate with the Policy LINK country Finance & Operations Leads located in Kenya, Bangladesh, Ethiopia, and Ghana.

Qualifications

Education

• At least a bachelor's degree in business administration, human resources, organizational development, psychology, or another relevant field; a Master’s preferred
• HR accreditation

Work Experience

• 7 - 10 years of relevant HR and organizational development experience, with prior experience providing HR services in the international development context.
• Prior experience leading others, either as direct reports or cross-functionally.
• Understanding of expatriate, third-country national, and local national workplace environments highly preferred; strong preference for experience overseeing HR in a multi-country context.
• Experience living and working in multiple countries is highly preferred.
• Demonstrated understanding of laws, rules, and regulations applicable to US government contractors implementing foreign assistance projects highly preferred.
• USAID project experience preferred.

Skills

• An engaging communicator and facilitator with outstanding relationship-building and influencing
• Skills, able to quickly establish trust and credibility and work collaboratively with globally dispersed teams at all levels, including Senior Leadership.
• Solution-oriented with a high sense of ownership and the ability to apply critical thinking to complex topics, breaking them down into actionable steps.
• Energy and enthusiasm for contributing to internal knowledge management efforts focused on organizational and staff learning & development.
• Demonstrated capacity for teaching & coaching, engaging approach to training, and orientation session delivery.
• Attention to detail and strong management skills, with an ability to integrate information/inputs from across the project to produce relevant HR products (documents, tools, processes).
• Strong business acumen and ability to work well across different functions in order to integrate people strategies into organizational objectives.
• Flexible and willing to perform assigned and additional duties, working occasionally under unpredictable conditions.