As the Data & Operations Specialist for the Learning & Development (L&D) team, you enable effective, scalable Global L&D programs by owning the data, systems, and operational processes that support them. You ensure training data is accurately captured and analyzed to produce insights that inform program decisions and demonstrate impact across the organization.
You work closely with Global L&D program leads to maintain data integrity, manage training calendars, support cohort setup and close-out, and coordinate logistics across multiple countries. Supporting capability-building programs across the organization, you provide reliable administrative and operational execution that keeps learning initiatives running smoothly and consistently at scale.
Responsibilities
Data Management, Reporting & Impact Visibility
- Own all data collection processes for L&D programs (LEAD, MF, Onboarding, A2E, etc.)
- Maintain high data integrity across all sources and ensure timely updates to the Global L&D dashboards.
- Design and maintain dashboards using Google Sheets (advanced formulas), Superset, and other BI tools as needed.
- Analyze program participation, completion, graduation rates, and multi-program engagement to inform leadership decisions.
- Support impact storytelling by preparing data summaries, visuals, insights, and quarterly reports.
- Troubleshoot data issues and build improved systems for tracking and reporting.
Program Administration & Logistics Support
- Support end-to-end cohort management: participant outreach, invitations, sign-ups, registration, attendance tracking, and close-out documentation.
- Maintain and regularly update the Global L&D training calendar.
- Coordinate logistics for virtual and in-person sessions (materials, Zoom links, setup, follow-ups, feedback collection).
- Ensure seamless coordination across countries during global program rollouts
Operational Excellence & Systems Improvement
- Build simple, user-friendly tools and trackers to streamline L&D operations (sign-up forms, attendance, and participation systems).
- Identify inefficiencies in administrative processes and propose improvements.
- Support the digitization and automation of L&D workflows where possible.
Stakeholder Engagement & Collaboration
- Work closely with L&D program leads to ensure training data and logistics are aligned to program objectives.
- Partner with People Ops, HR Analytics, and country-level L&D teams to harmonize data inputs and reporting processes.
- Communicate regularly with facilitators and program owners to gather feedback and operational insights.
Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:
- Bachelor's degree
- 3-5 Years of Experience in Data and Operations
- High Proficiency in Google Sheets or Excel
- Data Analysis, Data Handling and Data Visualization
- Operational Excellence & Attention to Detail
- Systems & Process Improvement experience
- Communication & Stakeholder Collaboration
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