Global Learning and Development Manager at Dalberg

The Learning & Development (L&D) Manager role in the Global Training Team will serve to launch and coordinate our training activity within the firm. The L&D Manager will work closely with the Global L&D Partner and initially work with and oversee an Operations Associate. Over time, a full-time content Associate will be added to the team to manage and build training content. The L&D Manager will be tasked with: overall roll-out of global trainings, including in-person and virtual training programs; setting the quality standard for training, including content and facilitation; managing a fit-for-purpose learning management system and communication channels to improve adoption of learning materials on demand; providing thought partnership and bringing to life strategic training priorities; as well as leading a small team to coordinate and produce effective training content that is highly relevant, up to date, and insightful for our people.

ABOUT YOU

• You have a natural curiosity about the world and especially around understanding how and why social impact happens when it does.
• You are a self-starter and problem solver who takes ownership mentality and identifies problems to solve and acts on what is needed to get results.
• You have proven ability to work across business functions, including excellent customer service and strong facilitation skills and are highly adept at managing stakeholders across all levels of seniority.
• You have a high level of comfort with and embrace technology and systems as a solution.
• You are fluent and have experience with training content generation, management, and systems as well as comfort working with communications, marketing and publications professionals.
• You are comfortable with ambiguity, like the space to work independently without too much regular, ongoing interference.
• You are a team player that knows how to build consensus and are willing to give and receive honest feedback, including supporting junior team members with their own growth and performance.
• You are open to travel during the role, notably 6-8 times per year, to execute our in-person trainings.

SPECIFIC SKILLS AND BACKGROUND

• You have 5+ years of work experience with steadily increasing responsibility; at least two years in a client services environment (ideally in strategy or operations consulting, but relevant experience with finance, IT, or legal services would be valuable).
• You bring Human Resources experience (Talent Management, Learning and Training, Professional Development) with 2+ years of managerial experience (people or program/project management), including strong coaching and training skills to support others’ learning, performance, and growth:
  • Preferable to have a degree in human resources, psychology, education, or other relevant field from a top university, but not necessary.
• You have experience regularly executing in-person and virtual training workshops, bring expertise in instructional design or are an L&D specialist:
  • Preferable to have experience in creating competency-based training plans and content across functions.
• You have excellent oral and written communication skills in English, including demonstrated ability to synthesize large amounts of information and ability to adapt messages for different audiences:
  • Fluency in French or Spanish is a plus.
• You are comfortable with managing complex global operations processes and getting things done efficiently while still treating people with humility and respect.
• You bring strong research and quantitative skills including mastery of Microsoft Suite and preferably familiarity with managing LMS software.

Aapplication Deadline: 06 February 2023.