Global Systems Analyst at Jhpiego

Responsibilities

Global Business Process Improvement,Re-Engineering and Systems Design

• Provides input and recommendations on enhancements to system capabilities to Jhpiego Management and the Software Development teams
• Monitors system efficiencies andIdentifies/maximizes opportunities to use information technology for business process improvement
• Gathers organizational and systems requirements from stakeholders and conducts analysis used to inform system modifications
• Works in accordance with and applies full understanding of business processes in all Jhpiego countries and Statutory laws 
• Organizes and runs multi-country and multi-users workshops to gather business needs
• Assists subject matter experts (SMEs) and business stream leaders in automating current business operations into JEMS to support the Jhpiego country offices support and program areas
• Collaborates with team members on continuous improvement developments/deployments and acts as lead on related projects
• Collaborates with developers and UX staff to develop user-friendly pages
• Fosters business partnerships with key staff to improve current processes
• Identifies Reporting needs
• Supports staff on change control, systems update, and Data migration, verification and validation
• Assist in maintaining system protocols by writing and updating procedures
• Makes recommendations on ways to improve systems by studying current practices
• Analyzes business process issues and/or problems and provides consulting assistance to system users;
• Advise Business owners and Department heads on possible solutions and makes recommendations based on findings by developing mockups and system design to resolve business issues

Quality Assurance and Testing

• Runs tests on new products to ensure that the product meets the user requirements and is effective
• Supports the deinfition, development and implementation of quality assurance practices and procedures, end user test plans and other QA assessments
• Runs test cases and Scenarios/multicountry
• Conducts unit testing (1st and 2nd level testing) and integration testing
• Monitors Automated testing using global best practice methodologies

Systems Monitoring and Review

• Researches user issues, performs upgrades and maintenance and implement system modifications.
• Supports root cause analysis (RCA) of issues

Change Management,and User Adoption, Training and Knowledge transfer

• Supports the business through systems and process changes
• Supports communication between ISTS and business stakeholders during periods of change
• Develops and documenting User Adoption Strategies to improve the change process
• Supports users on change control and system updates
• Maintains system protocols by writing and updating procedures
• Works with support staff with User guide manual development and training exercises
• Provides technical end-user support
• Reviews, analyzes, and documents business processes and user needs, including workflow, program functions, and steps required to develop or modify computer programs
• Works with support staff on User guide manual development and end-user training
• Maintains system protocols by writing and updating procedures

Compliance,Audit and Systems Security support

• Monitors and maintains Jhpiego’s system integrity and security in Collaboration with security leads, in developing global requirements and systems permissions
• Administers user accounts and authorizations/permissions (Systems requirements matrix) and/or related activities.

Required Qualifications

• Bachelor’s Degree in IT or related
• Minimum 5 years work experience in global business process improvement, re-engineering and systems design
• Excellent analytical skills
• A systemic and process-oriented thinker and problem solver
• International development  experience
• Up-to-date and extensive knowledge of technologies and technology standards
• Strong change management and decision-making skills
• Excellent verbal and written communications skills/experience including presentation and facilitation skills, team building and coordination
• Excellent organizational skills, ability to manage several major activities simultaneously and work in a complex environments with short deadlines and intense pressure to perform
• Proven ability to assess business needs and translate and implement them into relevant solutions
• Familiarity with project management approaches, tools and phases of the project lifecycle
  Business analysis certification