GPS Technician Coordinator at Mogo Finance

What you will do

• Provide leadership to technicians by showing them how installations are done, motivate them by addressing their issues which they encounter during installations in the branch. 
• Establish a mechanism on how technicians will be trained on new ways of doing installation to avoid cases of devices going offline. 
• Ensure technicians have enough devices during installations/re-installations to avoid delays. 
• Attend to technicians on technical matters during installations and sort out any challenges. 
• Train technicians on new methods of doing installations to reduce offline. 
• Always hold meetings with technicians and come up with solutions on how to reduce offline cases and how to improve the quality of installations. 
• Always ensure technicians have all the required installations tools 
• Ensure timely submission of offline reports to your supervisor for action. 
• At least once in two months to re-train technician on installations and approve his skill for future installations. 
• To give or take away approvals for technicians to do installations work. 
• To perform any other duty assigned

What you will need

• Minimum 3 years’ experience in device installation, technical field operations, or related hands-on technical role would be an added advantage for this role.
• Proven experience in supervising or leading field technicians
• Strong technical knowledge of installation processes and device troubleshooting.
• Ability to train, mentor, and evaluate technician competency and performance.
• Good problem-solving skills with the ability to resolve technical issues promptly.
• Strong organizational and reporting skills, including experience preparing operational reports.
• Ability to plan, coordinate, and ensure availability of installation tools and devices.
• Strong communication and leadership skills.
• High level of integrity, accountability, and attention to quality standards.