Jobs at Mogo Finance

What you will do

• Provide leadership to technicians by showing them how installations are done, motivate them by addressing their issues which they encounter during installations in the branch. 
• Establish a mechanism on how technicians will be trained on new ways of doing installation to avoid cases of devices going offline. 
• Ensure technicians have enough devices during installations/re-installations to avoid delays. 
• Attend to technicians on technical matters during installations and sort out any challenges. 
• Train technicians on new methods of doing installations to reduce offline. 
• Always hold meetings with technicians and come up with solutions on how to reduce offline cases and how to improve the quality of installations. 
• Always ensure technicians have all the required installations tools 
• Ensure timely submission of offline reports to your supervisor for action. 
• At least once in two months to re-train technician on installations and approve his skill for future installations. 
• To give or take away approvals for technicians to do installations work. 
• To perform any other duty assigned

What you will need

• Minimum 3 years’ experience in device installation, technical field operations, or related hands-on technical role would be an added advantage for this role.
• Proven experience in supervising or leading field technicians
• Strong technical knowledge of installation processes and device troubleshooting.
• Ability to train, mentor, and evaluate technician competency and performance.
• Good problem-solving skills with the ability to resolve technical issues promptly.
• Strong organizational and reporting skills, including experience preparing operational reports.
• Ability to plan, coordinate, and ensure availability of installation tools and devices.
• Strong communication and leadership skills.
• High level of integrity, accountability, and attention to quality standards.

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What you will do

• Organize and coordinate work tasks to ensure efficient operations.
• Ensure full compliance with ethical standards, company policies, and procedures.
• Maintain confidentiality of company and customer information at all times.
• Ensure timely execution and completion of duties assigned under this Job Description.
• Maintain full knowledge of the company’s operations, structure, products, and services.
• Monitor and enforce customer contractual obligations, payment timelines, and debt recovery processes.
• Supervise team activities to ensure achievement of set collection targets.
• Monitor, train, and support staff on the use of call centre tools and the company ERP system.
• Identify training needs and develop relevant training materials for the team.
• Allocate portfolios and distribute daily tasks to debt collection agents.
• Conduct performance reviews in line with company requirements.
• Engage customers and advise on viable debt repayment solutions.
• Ensure accurate and up-to-date customer data is maintained and accessible to relevant stakeholders.
• Conduct coaching sessions, call listening, and call calibration for agents.
• Handle customer inquiries via calls and in-person office visits when required.
• Provide recommendations for continuous improvement of debt collection processes.
• Perform any other duties as assigned.

What you will need

• Must have a Certificate/Diploma or Degree in engineering, business, Finance, Economics or any other relevant Field.
• Previous experience in GPS tracker installation and maintenance.
• Technical knowledge of GPS tracking devices and related topics.
• At least 1 to 2 Years experience in a supervisory or recovery role.
• Strong Leadership, coaching and performance management skills.
• Must have excellent communication, negotiation and customer engagement skills
• Must have high level of Integrity, professionalism and confidentiality.
• Should have a strong analytical, organizational and problem-solving abilities.
• Proficiency in ERP/CRM systems and call center tools