Graduate Management Trainee - Opex (Warehouse) at DHL

Role Outline

The role of a Graduate Management Trainee (Warehouse) is designed to provide recent graduates with an opportunity to gain practical experience and develop skills in various aspects of warehouse operations management within our organization. This role typically involves rotational assignments across different departments or functions within the operations division, allowing trainees to acquire a comprehensive understanding of the organization's operational management systems, processes & standards.

In addition, the GMT shall be supporting Operations Excellence Functional Leads in driving strategic Operations Excellence programs namely, - Health & Safety, Environment & Sustainability, Quality & Regulatory Assurance, Project Delivery, Continuous Improvement & Accelerated Digitalization initiatives - to develop and grow the performance of operations in a consistent way through the standardized Operations Excellence Programs & Tools.

General Accountabilities

• Learn & adhere to clear understandings of the clients’ service requirements.   
• Build the knowledge & experience to ensure the use of standardized programs & tools                    
• To report and record any non-conformity with regards to customer merchandise  
• To work within operating areas as determined by management and the needs of the business. 
• When performing duties - adapt to following operating procedures and safe working practices  
• You may be required to undertake other duties as necessitated by business needs that may not be part of the responsibilities outlined in this role profile
• Engage and work closely with operations team on implementation of assigned projects e.g. standardization, environmental, continuous improvement, accelerated digitalization, data analytics.  
• Championed assigned practice- build depths via best practice research and application, team development & training, engagement on relevant continuous improvement initiatives.  
• Develop and maintain good and effective communication across the business.  
• Support the implementation of projects to improve Safety & Quality culture as well as respect for the environment in our operations.  

   Local Accountabilities

• Fully responsible for proper handling and safe usage of assigned equipment e.g.  Desktops, laptops, etc.
• Develops / Delivers high quality / innovative products, services, or solutions. 
• Ensure zero accidents and on time escalation.
• Coordinates efforts and aligns resources to achieve objectives.
• Champions continuous improvement and innovation 
• Customer service and clear understanding of the client’s requirement and expectations 
• Positive work ethic - good written and verbal communication skills
• Inspires others to develop themselves
• Actively seeks feedback to improve performance.
• Develops new skills and modify behaviors based on feedback.
• Takes personal responsibility for career and development. 
• Ability to understand instructions and to accurately carry out instructions.
• React to customers in a courteous and professional manner.
• Fulfilment of tasks to achieve KPI’s.

General Competencies

• Demonstrates a positive and respectful attitude towards others.  Behaves in an honest, open and trustworthy manner. and experience freely with others.
• Delivers excellent customer service. Takes time to talk to customers. Appreciates what customers want and continuously strives to meet customer expectations.
• Works safely within the health, safety, and environmental guidelines and ensures others do the same. Strives to reduce the number of Health and safety-related incidents within the work area.
• Achieves work targets and is willing to take on additional roles/responsibilities. 
• Continuously reviews current processes.  
• Look for best practice solutions to problems. 
• Demonstrates energy, enthusiasm, and commitment.
• Strong interpersonal skills and the ability to influence, persuade, and communicate well with people at all levels within the organization and with external stakeholders.

Qualifications & Experience

• Relevant bachelor’s degree or Diploma in a business-related field.
• Leadership and people management.
• Strong planning and organizing skills.
• Strong analytical and problem-solving skills, with the ability to drive continuous improvement.
• Proficiency in MS Word, MS Excel, MS PowerPoint, and MS Outlook.
• Fluent in both English and Swahili.

Languages

English and Kiswahili - verbal and written.