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  • Posted: Apr 18, 2023
    Deadline: Not specified
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    Ando Foods is on a mission to create food brands for delivery only. We are creating the foundations of an idea - a premium experience, sustainable all round, and most importantly delicious restaurant quality delivery-only food that travels well.
    Read more about this company

     

    Guest Relations Associate (Restaurant Operations)

    Job description

    • Manage our various organic order channels (walk-in customers, orders received via calls/WhatsApp/ANDO Food Delivery App)
    • Taking food and beverage orders from customers and ensuring professional, fast and friendly service delivery.
    • Managing guest communication through our sales channels.
    • Liaising with Operations & Culinary to resolve guest issues.
    • Managing dispatch of orders with culinary staff and riders.
    • Up selling and suggestive selling products
    • Reconciling guest payments and riders remittances.
    • Analyse our internal dashboards and be able to notice trends within the feedback, identify problem areas and relay that feedback back to the department lead.
    • Work closely with the Branch Manager to review operational metrics. Work towards continuous improvement of various metrics.

    Requirements

    • 2+ years work experience in the F&B industry at restaurants such as ArtCaffe, Java House etc
    • Customer service mind-set
    • Attention to detail
    • Hungry for growth
    • Loves food
    • Hustle
    • Good communication and networking skills

    Method of Application

    If you feel you would be a suitable candidate for this position, please reach us on our email address hr@andofoods.co with a copy of your CV and your availability as soon as possible. Applications and interviews will be booked on an on-going basis and applications will be closed once all vacancies have been filled.

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