Guest Relations Officer at Frank Management Consult Ltd

DUTIES & RESPONSIBILITIES

• Develop and implement policies and procedures for the smooth operation of the apartments
• Develops and set clear objectives to achieve the most efficient operating model.
• Develop and implement an intuitive and efficient marketing strategy to promote our services
• Participate/ advise the management on financial activities such as the setting of room rates and laundry rates through market research and control of expenditures to ensure maximum profitability and customer satisfaction.
• Collect receipts and record data pertaining to funds and expenditures
• Speed time in addressing issues and lend a personal touch through excellent customer care and enquiry/dispute resolutions to aid in referrals.
• Confer and cooperate with the workers in order to ensure coordination of accommodation activities.
• Inspect facilities regularly and enforce strict compliance with health and safety standards.
• Ensure guests are checked in and out appropriately and accommodation agreement for Ramata block A and club house executed accordingly.
• Follow up for payment for the guests that wish to extend their stay through apt documentation.
• Supervise housekeeping and ensure all rooms are cleaned, sanitized and stocked with necessities
• Assign duties to workers, schedule shifts and supervise them
• Train staff members in their duties.
• Observe and monitor staff performance in order to ensure efficient operations and adherence to facility’s policies and procedures
• Report all damages to the office and follow up for repairs.
• Beware of the latest hospitality technical trends and use them to build customer relations
• Should be available on call always and avail yourself at work station within a short notice, if need be, even during odd hours.
• Be in charge of swimming pool membership, renewals and access.
• Be in charge of gym membership, renewals and access.
• Prepare a detailed report every fortnight for review.
• Answers all enquiries regarding work being performed
• Protects organization’s value by keeping information confidential.
• Any other ad-hoc duties that may be assigned to you

MINIMUM QUALIFICATIONS

• Diploma in hospitality management or business management
• At least two year’s work experience in a similar large hotel chain/ serviced apartment’s background.

COMPETENCES

• High level of integrity, honest and trustworthy
• Organization skills
• Negotiating skills
• Customer service skills
• Problem identification and solving skills
• Attention to detail
• Presentable and good communication skills
• Computer literate