Guest Relations at PrideInn

KEY RESPONSIBILITIES:

• Identify Vips and conduct special Check-in and check out for these guest
• Respond appropriately to guest requests and complaints
• Prepares and cordinates the distribution of guest amenities,welcome letters and and fruit set ups for Vips,long staying guests, and the guests for the special programme
• Have the courtesy call programme adhering to the standard within the required frequency
• Able to work a flexible rota
• Maintaining an active presence in the hotel lobby to greet and assist incoming guests
• Collect online reviews and guest feedback data

REQUIREMENTS:

• Degree/Diploma in Front Office / Customer Service from a recognized Hospitality Institution
• Customer Service Skills: Strong communication and interpersonal skills to effectively interact with guests
• Experience: Prior experience in customer service, front desk operations, or a similar role in the hospitality industry
• Problem-Solving Abilities: Ability to handle guest complaints and resolve issues efficiently
• Multilingual Abilities: Proficiency in multiple languages can be an asset, especially in international settings
• Friendly and Approachable: A warm and welcoming demeanor to make guests feel comfortable
• Professional Appearance: Maintaining a neat and professional appearance at all times
• Organized and Efficient: Strong organizational skills to manage multiple tasks and responsibilities