Guest Relations & Property Coordinator- Mombasa at Summit Recruitment and Search

This role is ideal for a proactive, commercially minded hospitality professional with hands-on experience in operations supervision, Online Travel Agency management, and delivering exceptional guest experiences.

Key Responsibilities

• Oversee day-to-day serviced apartment operations to ensure smooth service delivery and an excellent guest experience from check-in to checkout.
• Supervise housekeeping and caretaker teams, ensuring high standards of cleanliness, hygiene, maintenance, and overall property presentation.
• Manage guest relations, handle complaints professionally, and resolve operational issues promptly to maintain high satisfaction and positive reviews.
• Manage apartment inventory, availability, and pricing across travel platforms to maximize occupancy and revenue.
• Monitor market trends, demand patterns, and competitor pricing, applying data-driven pricing and revenue optimization strategies.
• Oversee digital presence including travel platform listings, social media platforms, and online guest reviews to strengthen brand visibility and reputation.
• Ensure accurate use of the Property Management System (PMS) for bookings, reporting, reconciliations, and operational tracking, while supporting management reports.

Key Qualifications

• Degree or Diploma in Hospitality Management, Property Management, Marketing, or a related field.
• Prior experience in serviced apartments, hospitality operations, or a similar supervisory role.
• Hands-on experience with Property Management Systems (PMS) (experience with multiple systems is an advantage).
• Strong background in guest services, operations supervision, and team leadership.