Jobs at Summit Recruitment and Search

The successful candidate will lead the central reservation functions for their East African portfolio. He/She will be the strategic heartbeat of their booking operations, responsible for maximizing group revenue through meticulous inventory management, high-conversion inquiry handling, and the seamless integration of AI-driven booking tools. He/She will ensure that every guest’s journey begins with the world-class hospitality that East Africa is known for.

Key Responsibilities

• Drive yield optimization through static and dynamic pricing strategies in collaboration with Revenue Management, ensuring rate parity across all channels.
• Control and allocate inventory for groups, weddings, and corporate retreats to maximize occupancy and ADR.
• Monitor market and competitor performance using tools such as STR and Lighthouse to adjust positioning in real time.
• Lead, mentor, and upskill centralized and remote reservations teams, embedding a “sales-through-service” culture.
• Implement and optimize digital solutions including PMS platforms and AI chatbots to improve efficiency and guest response times.
• Define and track KPIs focused on conversion, upselling, and overall revenue contribution.
• Build and manage strategic relationships with key trade partners, while personally overseeing VIP and high-security bookings.
• Produce revenue forecasts and pickup reports, while developing and auditing SOPs to ensure operational consistency and compliance.

Key Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5+ years in senior reservations roles, including at least 2 years at multi-property or group level.
• Strong regional expertise in the East African tourism circuit (Kenya, Tanzania, Rwanda, Uganda), with Safari Lodge experience highly preferred.
• Advanced proficiency in PMS (Res Request or Opera), CRS, and Channel Managers (e.g. SiteMinder), with exposure to AI-driven booking tools.
• Highly analytical, with the ability to convert complex data into effective sales and revenue strategies.
• High cultural intelligence and proven experience managing diverse, multi-national teams.
• Excellent verbal and written communication skills in English, with Swahili as a strong advantage.

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The ideal candidate will have strong knowledge of fresh produce quality standards, food safety compliance, and packhouse operations, with the ability to uphold high-quality standards in a fast-paced environment.

Key Responsibilities

• Inspect incoming berries and monitor grading, sorting, packing, and cold chain processes to ensure compliance with quality standards.
• Conduct final product quality checks before dispatch to ensure customer and export specifications are met.
• Implement and monitor food safety and quality systems in line with GLOBALG.A.P., BRC, SMETA, HACCP, and customer requirements.
• Ensure packhouse hygiene, sanitation, and food safety standards are consistently maintained.
• Maintain accurate quality control records, inspection reports, and traceability documentation, and support internal and external audits.
• Train packhouse staff on quality standards, hygiene, and proper handling practices, and work with operational teams to resolve quality issues.

Key Qualifications

• Bachelor’s degree in Food Science, Quality Management, or a related field.
• Minimum of 5 years’ experience in quality control within a fresh produce or soft fruit packhouse environment.
• Strong knowledge of food safety and quality standards, including GLOBALG.A.P., BRC, SMETA, and HACCP.
• Experience handling highly perishable products, particularly berries or similar fresh produce.
• Strong attention to detail with excellent problem-solving skills.
• Good communication, teamwork, and report-writing skills.
• Ability to work under pressure and meet deadlines.

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This role is ideal for a proactive, commercially minded hospitality professional with hands-on experience in operations supervision, Online Travel Agency management, and delivering exceptional guest experiences.

Key Responsibilities

• Oversee day-to-day serviced apartment operations to ensure smooth service delivery and an excellent guest experience from check-in to checkout.
• Supervise housekeeping and caretaker teams, ensuring high standards of cleanliness, hygiene, maintenance, and overall property presentation.
• Manage guest relations, handle complaints professionally, and resolve operational issues promptly to maintain high satisfaction and positive reviews.
• Manage apartment inventory, availability, and pricing across travel platforms to maximize occupancy and revenue.
• Monitor market trends, demand patterns, and competitor pricing, applying data-driven pricing and revenue optimization strategies.
• Oversee digital presence including travel platform listings, social media platforms, and online guest reviews to strengthen brand visibility and reputation.
• Ensure accurate use of the Property Management System (PMS) for bookings, reporting, reconciliations, and operational tracking, while supporting management reports.

Key Qualifications

• Degree or Diploma in Hospitality Management, Property Management, Marketing, or a related field.
• Prior experience in serviced apartments, hospitality operations, or a similar supervisory role.
• Hands-on experience with Property Management Systems (PMS) (experience with multiple systems is an advantage).
• Strong background in guest services, operations supervision, and team leadership.

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Key Responsibilities

• Design, implement, and maintain CI/CD tools and processes for software delivery.
• Integrate security practices into the DevOps process, ensuring compliance with policies and regulations.
• Collaborate with the IT team on non-functional requirements such as availability and performance.
• Remediate vulnerabilities and apply patches to improve system security.
• Automate security testing and vulnerability management processes.
• Implement security monitoring tools in collaboration with the Cybersecurity team.
• Monitor and log performance and health of services and infrastructure.
• Identify and address issues in the software development lifecycle.
• Maintain comprehensive documentation of CI/CD processes and policies.
• Ensure compliance with industry best practices.

Key Qualifications

• 3+ years of experience in similar roles.
• Proficiency in scripting and coding (Python, JavaScript, React.js).
• Strong knowledge of DevSecOps tools (Azure DevOps, Jenkins, Docker, etc.).
• Familiarity with compliance frameworks (GDPR, ISO 27001, NIST).
• Excellent understanding of cybersecurity principles.