Senior Specialist - Knowledge Management at Habitat for Humanity International

Key Responsibilities:

•  Train distributed publishers to apply user experience, writing and design principles.
•  Hold distributed publishers accountable to knowledge management quality control standards and processes.
•  Host regular touchpoints with distributed publishers to share experiences and collaboratively problem solve.
•  Coordinate the work of distributed publishers in creating, selecting, posting, and removing content for a functional area or department.
•  Contribute to MyHabitat's updated knowledge governance model, with updated norms and expectations for communication style; content creation; content retirement; content type; page design and layout; etc.
•  Use InHouse reporting features to monitor frequency of use, satisfaction levels, and other indicators and empower distributed publishers to apply usage data to evaluate and manage content.
•  Work as part of the Knowledge Management team, and with Employee Communications, IT and distributed publishers to ensure a positive user experience.
•  Work with distributed publishers to identify content gaps and define priorities for content creation and publication.
•  Provide oversight and coordination of content publishing within Inhouse, our intranet solution.
•  Offer live tours of InHouse as part of HFHI staff on-boarding, and on-going training.

Key Requirements:

Pursuant to current HFHI policy, this position requires full vaccination against COVID-19, except to the extent such requirement is prohibited by applicable law.

•  Bachelor's degree or equivalent combination of education and work experience.
•  6 years of experience working with knowledge management systems/tools and managing online data/content.
•  Strategic thinker with analytical and problem-solving experience to assess, analyze, troubleshoot and resolve issues.
•  Strong writing and editing skills.
•  Technically savvy, or a quick study for technical areas.
•  Self-starter - curious and persistent in seeking out information.
•  Advanced knowledge of Microsoft Office 365 products (Word, Excel, PowerPoint and Outlook) and a general comfort level working with technology systems.