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  • Posted: Mar 20, 2023
    Deadline: Mar 24, 2023
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    Halisi Family Hospital is a multi-specialty 25-bed inpatient and outpatient hospital in Kitengela, Kajiado county.
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    Client Services and Health Records Officer

    Role Summary

    The role holder ensures client satisfaction by coordinating and facilitating a smooth admission and discharge process, handling medical billing and claims processing.

    Key Duties and Responsibilities

    • Accurately register patient details into the hospital systems ensuring proper documentation and data quality.
    • Receive admission patients by confirming pre-admission information including hospital admission and discharge procedures, room selection, available facilities, visiting hours, hospital regulations/restrictions, and answering service inquiries.
    • Create, store and retrieve patient files (including electronic files) while maintaining confidentiality.
    • Establish payment arrangements with patients and/or health insurance companies by screening insurance information and obtaining pre-admission approvals.
    • Analyze bills and medical documentation of admitted and medically discharged patients for accuracy and completion.
    • Coordinate with all departments for proper billing and health records of patients.
    • Prepare interim/final invoices and engage patients, insurance companies and other third parties on a regular basis to ensure payments are made on time.
    • Follow up with patients and/or health insurance companies when payment lapses occur.
    • Receive payments by cash, mobile platforms, bank cards etc. as per hospital processes.
    • Discharge patients upon payment of the bill and ensure health records are properly filed.
    • Analyze all medical claims before submission (physical or electronic) to ensure they meet insurance or corporate contractual requirements for payment.
    • Prepare reports and respond to inquiries or concerns regarding billing activities.
    • Attend to client concerns and record comments, suggestions and enquiries raised in various platforms to improve customer service.
    • Prepare and timely submit dynamic progress reports, including reliable medical statistics, health information to the Supervisor.
    • Serve and protect the hospital’s image by adhering to professional standards, hospital policies and procedures.
    • Perform any other duties as may be assigned by the Supervisor from time to time.

    Competencies Required

    • Excellent customer service skills, empathetic to patients of all ages.
    • Effective communication skills – listening, oral and written.
    • Highly ethical, has integrity and observes confidentiality.
    • Attention to detail.
    • Confident, persistent and assertive.
    • Ability to multi-task, work under pressure and with minimum supervision.
    • Highly organized with good time management skills.
    • Strong problem solving, conflict resolution and sound judgement skills.
    • A team player with good people management skills.
    • Business awareness and a good knowledge of current industry trends.

    Requirements

    • Diploma in Health Records and Information Technology or Degree in Health Records and Information Management.
    • Diploma / Degree in Business Administration, Commerce or Accounting or their equivalent CPA Part IV Certification from a recognized institution is an added advantage.
    • Must be registered and licensed by the Association of Medical Records Officers (Kenya).
    • Knowledge of medical terminology, medical insurance billing and medical documentation evaluation.
    • At least two (2) years’ experience in a similar position, preferably in a busy urban hospital setting.
    • Good working knowledge on MS Office Suite (Excel, Word, PowerPoint and Outlook) and Internet.

    Method of Application

    Interested applicants who meet the requirements should email the below documents to halisifamilyhospital@gmail.com clearly indicating the job title on the email subject, no later than 5:00pm on or before 24th March, 2023.

    • One-page cover letter addressed to Human Resource detailing how your skills and experience meet the job specifications. Indicate your current and expected remuneration.
    • Detailed Curriculum Vitae including the names and contacts of three professional references.
    • Copies of testimonials, certificates and any other supporting documents.

    Only shortlisted candidates will be contacted.

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