Jobs at Halisi Family Hospital

Role Summary

The role holder ensures client satisfaction by coordinating and facilitating a smooth admission and discharge process, handling medical billing and claims processing.

Key Duties and Responsibilities

• Accurately register patient details into the hospital systems ensuring proper documentation and data quality.
• Receive admission patients by confirming pre-admission information including hospital admission and discharge procedures, room selection, available facilities, visiting hours, hospital regulations/restrictions, and answering service inquiries.
• Create, store and retrieve patient files (including electronic files) while maintaining confidentiality.
• Establish payment arrangements with patients and/or health insurance companies by screening insurance information and obtaining pre-admission approvals.
• Analyze bills and medical documentation of admitted and medically discharged patients for accuracy and completion.
• Coordinate with all departments for proper billing and health records of patients.
• Prepare interim/final invoices and engage patients, insurance companies and other third parties on a regular basis to ensure payments are made on time.
• Follow up with patients and/or health insurance companies when payment lapses occur.
• Receive payments by cash, mobile platforms, bank cards etc. as per hospital processes.
• Discharge patients upon payment of the bill and ensure health records are properly filed.
• Analyze all medical claims before submission (physical or electronic) to ensure they meet insurance or corporate contractual requirements for payment.
• Prepare reports and respond to inquiries or concerns regarding billing activities.
• Attend to client concerns and record comments, suggestions and enquiries raised in various platforms to improve customer service.
• Prepare and timely submit dynamic progress reports, including reliable medical statistics, health information to the Supervisor.
• Serve and protect the hospital’s image by adhering to professional standards, hospital policies and procedures.
• Perform any other duties as may be assigned by the Supervisor from time to time.

Competencies Required

• Excellent customer service skills, empathetic to patients of all ages.
• Effective communication skills – listening, oral and written.
• Highly ethical, has integrity and observes confidentiality.
• Attention to detail.
• Confident, persistent and assertive.
• Ability to multi-task, work under pressure and with minimum supervision.
• Highly organized with good time management skills.
• Strong problem solving, conflict resolution and sound judgement skills.
• A team player with good people management skills.
• Business awareness and a good knowledge of current industry trends.

Requirements

• Diploma in Health Records and Information Technology or Degree in Health Records and Information Management.
• Diploma / Degree in Business Administration, Commerce or Accounting or their equivalent CPA Part IV Certification from a recognized institution is an added advantage.
• Must be registered and licensed by the Association of Medical Records Officers (Kenya).
• Knowledge of medical terminology, medical insurance billing and medical documentation evaluation.
• At least two (2) years’ experience in a similar position, preferably in a busy urban hospital setting.
• Good working knowledge on MS Office Suite (Excel, Word, PowerPoint and Outlook) and Internet.

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Role Summary

Provide outstanding professional pharmaceutical services to all clients.

Duties and Responsibilities

• Receive prescriptions from Clinicians and dispense drugs to patients in a timely, safe and accurate manner.
• Ensure an outstanding client experience.
• Ensure efficient pharmacy service flow by managing turn-around time.
• Proactively address and follow up client concerns and provide timely feedback.
• Ensuring correct entry of data into the system and registers provided.
• Implementing quality assurance programs at the department.
• Ensure the pharmacy is well stocked with the required pharmaceuticals and non-pharmaceuticals and avoiding overstocking i.e. stock management.
• Lead, organize and plan performance of the pharmacy to provide efficient services at all times.
• Ensure high standards of hygiene, order and cleanliness are maintained at the pharmacy at all times.
• Organize and participate in departmental and interdepartmental meetings as required.
• Ensure smooth flow of information between the department and management.
• Preparation and timely submission of expected regular reports to the facility and department supervisors.
• Assist in the formulation, review and implementation of relevant policies and procedures.
• Participate in clinical audits.

Competencies Required

• Excellent clinical acumen.
• Excellent customer service skills.
• Effective communication skills – listening, oral and written.
• Good interpersonal skills and a team player.
• Empathetic to patients of all ages.
• Ability to work under pressure with minimum supervision.
• Highly organized with good time management skills.
• Problem solving, conflict resolution and crisis management skills.
• Analytical and decision making skills.
• Report writing and presentation skills.
• Desire for personal development, improvement and learning.

Requirements

• Diploma in Pharmaceutical Technology from a recognized institution.
• At least three (3) years relevant work experience in a busy pharmacy with experience in inventory control and management.
• Must be registered and licensed by the Kenya Pharmacy and Poisons Board.
• Valid Practicing License.
• Proficiency in MS Office Suite (Excel, Word and PowerPoint).
• Certificate of Good Conduct.

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Role Summary

Ensure high quality clinical care is given to all patients through provision of evidence-based clinical services as a Registered Clinical Officer.

Duties and Responsibilities

• Perform medical consultations.
• Provide treatment and guidance to patients as per the clinical guidelines and protocols adopted by the hospital.
• Perform ward rounds and manage patients in the wards in consultation with the clinical team and specialists within our panel.
• Perform minor procedures as per training and skill.
• Document all aspects of patient care and maintain accurate and complete medical records.
• Ensure that all patient data and information is handled with confidentiality.
• Ensure 24hr coverage of the hospital by a clinician through participating in the development of comprehensive monthly duty coverage rosters.
• Assist in the formulation and review of relevant clinical guidelines, protocols, policies and procedures.
• Coordinate, participate and present in health talks, outreach & wellness activities in consultation with the immediate supervisor.
• Coordinate, participate and present in Continuous Medical Education (CME) events.
• Participate in clinical audits.
• Assist in the orientation of new and locum clinicians, working hand in hand with the immediate supervisor.

Competencies Required

• Excellent clinical acumen.
• Excellent customer service skills.
• Effective communication skills – listening, oral and written.
• Good leadership and people management skills.
• Good interpersonal skills and a team player.
• Empathetic to patients of all ages.
• Ability to work under pressure with minimum supervision.
• Problem solving, conflict resolution and crisis management skills.
• Analytical and decision-making skills.
• Report writing and presentation skills.
• Desire for personal development, improvement and learning.

Requirements

• Diploma in Clinical Medicine and Surgery from a recognized institution.
• At least five (5) years relevant work experience in a busy hospital.
• Must be registered by the Clinical Officers Council in Kenya.
• Must have a valid Professional Practice License.
• Valid Competency in BLS, ACLS and ATLS are an added advantage.
• Proficiency in MS Office Suite (Excel, Word and PowerPoint).