Hardware Support Specialist at KCB Bank Kenya

Key Responsibilities

•  To perform deployments of new hardware in adherence to the Bank’s standards and best practice. 
•  Determine and enforce end user hardware specifications and configuration standards
•  Receive faulty hardware from the end users, diagnose, repair and/or escalate to the vendor for repair as necessary.
•  Research, testing and implementation of new hardware technology and  related software as needed to enhance performance of existing equipment
•  Reconcile bank’s hardware to ensure that it tallies with records held in the bank’s books.
•  Ensure that the bank’s data is eradicated from hardware components that are due for disposal.
•  Participate in Business Continuity Processes as per bank set guidelines and standards

The Person

For the above position, the successful applicant should have hte following:

• A Bachelors Degree in   IT or Related sciences
• A Professional Certification in MCSE/ Comptia A+/ CCNA

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional
Education     

• Bachelor’s Degree    IT or Related sciences 

Professional Qualifications

• MCSE, CompTIA A+  
• Project Management    N/A    

Experience

• Total Minimum No of Years’ Experience Required 2
• A minimum of 1 year experience supporting end user hardware and related products

Detail    Minimum No of Years   

• 2 years Knowledge of end user hardware and related peripherals
• 1 year Knowledge of mass deployment and support solutions (cloning, SCCM, patch management) 
• 2 years Operating systems (windows, Unix) 
• 1 year Network Services and protocols  
• 1 year Internetworking Technology 
• 1 year Active Directory Domain Services 
• Database management systems  
• Messaging and Collaboration