Content Agent – Physical Onboarding Agent at HCS Africa

Responsibilities

Store Creation

• Checking mails for new activation assignments.
• Working on completing the content for the activations assigned (store + menu creation)
• In case of no new activations, content improvement check is done (checking the menus of already implemented stores to align everything to current standards);
• Extra content related tasks that may arise from Finance, Commercial, Sales departments for improvements or corrections.

Partner Onboarding  

• Checking if there’s any priority in terms of onboarding
• Checking and calling one by one all the “suitable” partners and training the partners on how to operate their stores.
• Giving support to partners with onboarding issues (device not working, they have issues/questions with web app, credentials not working etc.) reported on all internal channels + Customer.

Partner On-boarding

• Checking and calling one by one & scheduling trainings.
• Physical training of partners.

Partner On-boarding follow up

Checking if there’s any priority in terms of on-boarding (partners already contacted and postponed the on-boarding for a given time) Monitoring all self on-boarding channels + comms channels.

Activation

Enabling stores on Salesforce and admin after training the partners.

Menu Update

• Menu corrections/additions on Admin.

Support

• Deliver bags/stickers/tablets or any other item required by the partner for new stores when going to train them.

Any other content-related tasks

 Qualifications

• Diploma or Bachelor’s or equivalent training and/or least 6 months relate experience preferred
• Effective English written and communication skills
• Computer proficiency in MS Office, G-docs and call center equipment/software programs
• Organized and logical, willing to adapt quickly to changing policies and procedures.
• Must be able to work as part of a team in a fast-paced and pressured environment.
• Communicating effectively with both colleagues and clients and following verbal and written instructions