Head, Business Channels Tribe at HF Group

Principle Accountabilities

• Develop and execute a comprehensive multi-channel strategy, ensuring alignment with the group's innovation agenda.
• Drive the expansion and optimization of digital, physical, and partner-led distribution channels.
• Leverage data and market insights to enhance customer engagement and revenue generation.
• Lead and oversee a team of Scrum Masters, Commercial Leads and Product Owners to ensure effective Agile execution & delivery.
• Drive the development and iteration of business channel solutions using Agile methodologies.
• Foster a culture of continuous improvement, experimentation, and rapid innovation.
• Spearhead the digitization of business channels, working closely with IT and Product teams.
• Integrate emerging technologies, such as AI, automation, and data analytics, to enhance channel efficiency.
• Ensure seamless omnichannel experiences across digital platforms, mobile banking, and customer touchpoints.
• Develop and implement strategies to maximize channel profitability and customer acquisition.
• Develop and execute a comprehensive multi-channel strategy, ensuring alignment with the group's innovation agenda.
• Drive the expansion and optimization of digital, physical, and partner-led distribution channels.
• Leverage data and market insights to enhance customer engagement and revenue generation.
• Lead and oversee a team of Scrum Masters, Commercial Leads and Product Owners to ensure effective Agile execution & delivery.
• Drive the development and iteration of business channel solutions using Agile methodologies.
• Foster a culture of continuous improvement, experimentation, and rapid innovation.
• Spearhead the digitization of business channels, working closely with IT and Product teams.
• Integrate emerging technologies, such as AI, automation, and data analytics, to enhance channel efficiency.
• Ensure seamless omnichannel experiences across digital platforms, mobile banking, and customer touchpoints.
• Develop and implement strategies to maximize channel profitability and customer acquisition.
• Monitor and analyze channel performance, identifying opportunities for growth and efficiency.
• Optimize the cost structure while ensuring scalability and sustainability of business channels.
• Ensure seamless and consistent customer experiences across all business channels.
• Utilize customer insights and data analytics to refine and improve engagement strategies.
• Implement personalized and data-driven approaches to enhance customer retention and satisfaction.
• Collaborate with internal teams, technology partners, and third-party vendors to optimize channel performance.
• Establish and manage strategic partnerships that enhance distribution and service delivery.
• Align business channel strategies with key stakeholders, including other business team in the group, credit, risk & compliance, technology and marketing.
• Lead and develop a high-performing team, including scrum masters and product owners.
• Foster a culture of innovation, collaboration, and agile execution.
• Provide coaching, mentorship, and training to enhance team capabilities and drive performance excellence.

Key Competencies and Skills

• Strong leadership, analytical, and strategic thinking skills.
• Expertise in Agile methodologies, digital solutions, and product management.
• Deep understanding of customer behavior, market trends, and data-driven decision-making.
• Experience driving digital adoption, automation, and omnichannel strategies.

Minimum Qualifications, Knowledge and Experience

Experiences & Qualifications (Academic and Professional)

• Bachelor’s degree in Business, Marketing, IT, or a related field (Master’s degree preferred).
• 10+ years of experience in business channels, digital transformation, sales, or distribution management.
• Strong background in agile execution, human-centered design, with experience leading teams of Scrum Masters and Product Owners.
• Proven expertise in digital banking, fintech, telecom, or e-commerce platforms.