Head, Insurance Sales & Business Development at KCB Bank Kenya

KEY RESPONSIBILITIES

• Develop and implement the sales and business development strategy in alignment with KBIL’s overall goals and objectives.
• Lead, motivate, and manage the retail sales team, providing guidance, coaching, and performance management to achieve sales targets and deliver exceptional customer service.
• Identify and pursue new business opportunities to expand the customer base and drive revenue growth.
• Drive the uptake of the life assurance partnership products and ensure achievement of the partnership sales, revenue, profitability, and customer penetration targets.
• Develop and execute product development strategies, including market research, product roadmap planning, requirements gathering, cross-functional collaboration, and post-launch optimization, to effectively lead the commercialization of newly developed and existing products across the relevant segments. This involves driving successful and innovative product offerings in alignment with customer needs and organizational goals.
• Collaborate with the marketing team to develop effective sales and promotional campaigns to drive customer acquisition and retention.
• Monitor sales performance, analyze sales data, and generate regular reports for senior management, providing insights and recommendations for business improvement.
• Stay updated with industry regulations, market developments, and product innovations in the bancassurance sector, ensuring compliance and driving continuous improvement.
• Drive a customer-centric culture within the sales team, focusing on delivering personalized solutions and exceptional customer experience. Ensure that KBIL retail division and supporting functions staff engagement levels are optimal, and ensure the embedment of KCB culture and values amongst all employees in the division.
• Develop and maintain a high-performance sales culture, fostering a positive and collaborative work environment that promotes employee engagement and professional growth.
• Lead the development of bancassurance sales, business development strategies and delivery of the life partnership sales and business development initiatives across all entities in the KCB Group assigned, from time to time.

QULIFICATIONS AND EXPERIENCE

• Bachelor’s degree in a business-related field
• 8 years’ experience with a proven track record in sales and business development, preferably in Bancassurance. This includes a deep understanding of sales strategies, market dynamics, lead generation, pipeline management, and client relationship management.
• Insurance Certification.
• Ability to lead and inspire a sales team, providing guidance, coaching, and support to drive performance and achieve business objectives. Strong leadership qualities, including strategic thinking, decision-making, and the ability to motivate and develop team members, are essential.
• A comprehensive understanding of the Insurance industry, market trends, competition, and customer needs. 
• Excellent interpersonal and relationship-building skills to establish and maintain strong partnerships with key stakeholders, clients, and insurance industry professionals.
• Strong analytical skills to assess performance metrics, track progress, and implement corrective actions to optimize sales performance are important.
• Strategic Thinking and Planning: The capability to think strategically, identify market opportunities, and develop business strategies that align with the KBIL’s objectives. 
• Adaptability and Change Management: The capacity to adapt to changing market dynamics, evolving customer needs, and internal organizational changes. The ability to drive and manage change initiatives, foster innovation, and navigate through ambiguity is highly valued.