Head of Branch Operations at Mwananchi Credit Ltd

We are seeking an experienced and strategic Head of Branch Operations to oversee and enhance the daily operations of all our branches, ensuring efficiency, cost management, and high performance across the network. This role requires a results-driven leader with extensive experience in operational management, process optimization, and large team leadership.

Key Responsibilities

• Oversee Daily Operations and Processes: Provide leadership and direction for day-to-day operations across all branches to ensure smooth, efficient, and effective service delivery.
• Drive Efficiency and Manage Costs: Identify and implement opportunities to streamline branch processes, optimize resource utilization, and manage operational costs effectively.
• Implement Policies and SOPs: Develop, roll out, and enforce operational policies and standard operating procedures to maintain consistency, compliance, and high-quality standards across all branches.
• Monitor Branch and Department Performance: Track, evaluate, and report on performance metrics to ensure branches achieve their targets while upholding operational excellence.

Must-Have Qualifications

• Master’s degree in Operations Management, Finance, Business Administration, or a related field.
• Minimum of 10 years’ experience in senior operations roles, with proven success in managing multi-branch operations.
• Strong track record in process optimization, policy implementation, and cost management.
• Demonstrated ability to lead and motivate large, diverse teams across multiple locations.
• Excellent analytical, decision-making, and problem-solving skills.
• High level of integrity, professionalism, and organizational awareness