Vacancies at Mwananchi Credit Ltd

We are seeking an experienced and strategic Head of Branch Operations to oversee and enhance the daily operations of all our branches, ensuring efficiency, cost management, and high performance across the network. This role requires a results-driven leader with extensive experience in operational management, process optimization, and large team leadership.

Key Responsibilities

• Oversee Daily Operations and Processes: Provide leadership and direction for day-to-day operations across all branches to ensure smooth, efficient, and effective service delivery.
• Drive Efficiency and Manage Costs: Identify and implement opportunities to streamline branch processes, optimize resource utilization, and manage operational costs effectively.
• Implement Policies and SOPs: Develop, roll out, and enforce operational policies and standard operating procedures to maintain consistency, compliance, and high-quality standards across all branches.
• Monitor Branch and Department Performance: Track, evaluate, and report on performance metrics to ensure branches achieve their targets while upholding operational excellence.

Must-Have Qualifications

• Master’s degree in Operations Management, Finance, Business Administration, or a related field.
• Minimum of 10 years’ experience in senior operations roles, with proven success in managing multi-branch operations.
• Strong track record in process optimization, policy implementation, and cost management.
• Demonstrated ability to lead and motivate large, diverse teams across multiple locations.
• Excellent analytical, decision-making, and problem-solving skills.
• High level of integrity, professionalism, and organizational awareness

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Overview

Mwananchi Credit is seeking an ambitious and dynamic Head of Business Development And Strategy to spearhead growth initiatives and drive the company’s expansion. The successful candidate will be responsible for identifying opportunities, building strategic partnerships, enhancing customer acquisition strategies, and ensuring sustainable growth. This role requires a visionary leader with proven expertise in business development, market analysis, and customer-centric strategy implementation.

Key Responsibilities

• Conduct in-depth market research to identify trends and opportunities.
• Refine and improve product features in collaboration with stakeholders.
• Analyze product performance metrics and provide actionable insights.
• Develop and execute customer acquisition and retention strategies.
• Build and maintain strong strategic partnerships.
• Pursue new business opportunities that align with company objectives.
• Ensure high levels of customer satisfaction and loyalty.
• Provide leadership and mentorship to the business development team.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field (Master’s degree is an added advantage).
• Minimum of 7–10 years’ experience in business development, sales, or strategic growth roles, with at least 3 years in a leadership position.
• Strong track record of driving revenue growth and achieving business targets.
• Excellent analytical, negotiation, and communication skills.
• Demonstrated ability to build and manage partnerships across industries.
• Proven leadership and team management skills.
• Customer-focused mindset with strong problem-solving abilities.
• Familiarity with the financial services sector will be a distinct advantage.