Head Of Central Operations at KCB Bank Kenya

KEY RESPONSIBILITIES:

• Develop plans for the achievement of Operational Excellence standards, Service and cost targets for Central Operations.
• Optimize cost of operations through centralization of all non-customer facing and non-country specific operational processes and develop processes for cost sharing among business units.
• Work closely with business units to ensure seamless services, identify process weakness, issues resolution, and implement appropriate solutions to improve centralized operations.
• Develop standards, productivity measures and Service Level Agreements with business units to drive and monitor performance.
• Develop and implement appropriate control processes to ensure that all elements of Operational risk, e.g. Fraud, Closure of Audit recommendations, are managed effectively across Central Operations.
• Monitor, Report and Review levels of service delivery against agreed SLAs and drive process automation to achieve best in class transaction processing capabilities
• Work with Internal Audit to identify the key risk parameters for consideration during audit planning, in order to ensure the monitoring and resolution, within agreed timeframe, of all audit exceptions.
• Timely provision of accurate Management information for internal and regulatory requirements.
• Compile and review on an ongoing basis performance figures/ statistics and monitor against targets/ budgets.
• Provide leadership, Coach and Develop a high performing team.

EXPERIENCE & EXPERTISE:

• Bachelor’s degree in Business related field.
• Master’s degree in a relevant field.
• Thorough understanding of Banking Law and Central Bank guidelines
• Any relevant professional qualification will be an added advantage.
• Minimum 10 years' experience in Banking, 6 years of which should be in a Senior Management position within Banking Operations.
• Sound understanding of ALL the Bank’s operations and processes and excellent knowledge of Bank policies and procedures.
• Experience in driving process, service and operational transformation.
• Excellent people management skills with ability to attract, retain and motivate people
• Experience in the service management of business operations, including process design, change management, measurement and improvements.
• Experience in developing and evolving an organisation that interfaces with employees, vendors, functional business owners and technology.
• Must have awareness of current business trend, risks, challenges and opportunities.
• Excellent customer focus and orientation

Only short listed candidates will be contacted. 

NB: In the event that you are successful, we will require that you provide us with the following documents:

• National I.D.
• KRA Pin Card
• Birth Certificate of self
• Passport Photo (White Background)
• NSSF Card
• NHIF Card
• Certificate of Good Conduct (less than 5 Months old)
• Academic and Professional certificates, including official transcripts