Head of Collection at Aventus Group

Duties and responsibilities

• Drive maximum recovery rate/ minimum default rate in all DPD Groups, including internal and external Collections for the maximum profitability of the Company
• Effectively communicate and guide Collection Agents and Team leads on best strategies and performance metrics
• Drive effective execution, Individual and Team performance management 4. Strengthening Monthly KPI Planning and Bonus Team structures
• Ensure continued training, guidance on effective customer engagement, driving minimum default rate
• Drive innovation and technology, smart solutions to maximize efficiencies 7. Compliance with all Kenya Laws and Regulations on digital lenders
• Drive the new result-oriented Culture; metrics-based approach (Collection Team Results + Individual Goals).
• External focus- know competitors very well, continuously learn and implement best international practices, driving process improvements, automation, and efficiencies
• Implementing additional tools (skip-tracing, telephony, messenger integration) in each stage of the process (pre, soft, hard, legal if possible)
•  Be an Inspirational Leader, be the Mentor & Coach for the Team, hands-on approach