Head of Digital & Mobile Payment at Equity Bank Kenya

Description

Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers - the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below within Payments Department

Role Objective

The objective of this role is to drive the adoption of the bank’s digital solutions including but not limited to mobile and internet banking among our customers and in the market. The role shall focus on driving the delivery and adoption of the bank’s digital solutions while ensuring they remain relevant and real answers to customers’ daily lifestyle needs. The outcome of the role shall be growth on the volume of transactions, deposits and revenues generated through adoption and usage of Digital solutions .

Key Roles

• Drive the adoption and usage of the bank’s mobile solutions. These include the full adoption and usage of the Bank Apps, Social, STK solutions as well as USSD solutions in their different segments for self-serve as well as on the bank’s channels including “Pay with Equity” merchants, Equity agents, Equity ATMs, Equity Billers among other usage options.
• Responsible for the Bank’s Digital P&L as well as Balance Sheet delivery. This shall include ensuring right pricing for the bank’s digital products, revenue leakage prevention as well as mobilising the targeted deposits through the Digital suit of solutions
• Drive adoption and usage of the Bank’s internet banking solutions at the retail and corporate segments of our customers.
• Build on the feedback received, market intelligence gathered and research on global best practises to champion the continuous improvements and enhancements of the Digital banking solutions including but not limited to mobile and internet banking solutions as the Digital solutions product owner
• Champion the Powering of the Bank’s Digital solutions to Ecommerce capable payment platforms while adopting the greatest safety standards to secure transactions
• Responsible for the Digital solutions governance in ensuring firm controls, adherence to the laid down processes and procedures as well as championing controls reviews.
• Ensure all staff are fully trained and fully well understand the Bank’s Digital solutions sufficiently to consume and advocate for them.
• Partner with the relevant stakeholder to deliver a Daily Relevant Digital solutions proposal in the market. The solution must be the go to solution for all matters credit, payments, entertainment, logistics, transport, fashion, information among other daily lifestyle engagements for the market 
• Work with the Communications Division and other stakeholders to drive awareness and preference for the bank’s Digital solutions in the market. This role must position the bank as the true driver of Digital solutions in the market

 Qualifications

• Experience and understanding of Mobile/digital Channels technology and financials 
• Strong Marketing and Sales skills to drive retail
• Excellent interpersonal skills: Relationship management
• Finance: Experience in managing revenue, cost, profit management and digital reporting
•  Sharp business acumen including ability to assess risk and appropriate levels of return
• Strong leadership capability, deliverance, objectivity, excellent interpersonal skills to nurture team members
• Good understanding of regulatory compliance and corporate governance.
• Ability to nurture effective relationship with local regulators as well as government bodies and officials.
• A university undergraduate degree. Business, Technology or Leadership programmes will be an added advantage
• A minimum of 8 years’ experience in a leadership position
• Oversight or experience in managing an arm of the payments business for a minimum of 7 years. Experience in managing mobile or internet business background will be an added advantage
• A strong Demonstrated sales and business growth background will be core
• Demonstrated strength in relationship management at retail and corporate levels
• Demonstrated business teams leadership experience at a national level scale
• Demonstrated Experience with the Mobile Network Operators or Fintechs background
• Strong in interpersonal relationships and stakeholder management