Head of Hospitality at Superior Homes

The Head of Hospitality is to oversee and ensure smooth running of our facilities. You will be responsible for ensuring growth of revenue, excellent guest experience as well as management of the facilities.

Responsibilities:

• Oversee the operations functions of the hospitality as per the Organizational chart.
• Hold regular briefings and meetings with all hospitality Managers.
• Ensure full compliance to Hotel operating controls, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotels annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotels, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotels budget goals and set other short- and long-term strategic goals for the properties.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies.
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Maximizing room yield and hotels / lodge revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment, and contracting with third party vendors for essential equipment and services.
• Act as a final decision maker in hiring a key staff.
• Coordination with Hospitality Managers for the execution of all activities and functions.
• Overseeing and managing all the hotels and working closely with hotel heads on a daily basis.
• Manage and develop the Hotels Executive team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and development with strong sales prospects.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Requirements:

• Must have 10+ years of strong operational and hotel management experience
• Prior experience as a General Manager of a Hotel
• Bachelor’s Degree in Hospitality or a related field is an added advantage, however field experience is key
• Must demonstrate skills in budgeting and resource management, and strategic planning
• Should have knowledge of legal and regulatory issues governing the hospitality sector
• Should demonstrate experience in financial planning and analysis
• Should be flexible and able to multi-task; can work within a multi-cultural, fast-moving environment, while demonstrating resourcefulness in setting priorities and guiding investment in people and systems
• Should demonstrate ability to cultivate and manage productive relationships with clients, team members, public officials, other staff, and the community
• Demonstrate ability to express ideas clearly, verbally and in writing;
• Strong computer skills, including high level of proficiency in MS Excel, PowerPoint, and Word
• Ability to work independently, problem solve, and be persistent;
• Creativity, entrepreneurial, and a self-driven attitude towards work
• Personal qualities of honesty, integrity, credibility, and commitment to the mission of the hotel
• Strong problem-solving skills, with a bias to a sense of urgency