Room Attendant at Beachfront Vipingo

Job Purpose

• To maintain guest rooms and assigned areas in a clean, orderly and welcoming condition by providing efficient housekeeping services that meet the Company's quality standards and enhance the guest experience.

Key Duties and Responsibilities

• Clean and prepare guest rooms in accordance with established housekeeping standards.
• Make beds, replace linen and replenish guest amenities.
• Clean bathrooms, furniture, floors, windows and fixtures.
• Inspect rooms to ensure cleanliness and report maintenance issues promptly.
• Restock housekeeping carts and supplies.
• Respond promptly to guest requests and special room requirements.
• Maintain cleanliness of corridors, service areas and assigned public spaces.
• Report lost and found items in accordance with Company procedures.
• Ensure proper handling and storage of cleaning chemicals and equipment.
• Adhere to health, safety and hygiene standards.
• Perform any other duties as may be assigned by the Housekeeping Supervisor.

Key Performance Indicators (KPIs)

• Guest room cleanliness scores.
• Number of rooms cleaned per shift.
• Guest satisfaction ratings.
• Number of housekeeping-related guest complaints.
• Compliance with housekeeping standards.
• Timeliness of room preparation.
• Proper use of housekeeping supplies.
• Accuracy in reporting maintenance issues.

Education, Skills and Experience

Must have:

• Certificate in Housekeeping, Hospitality Management or a related field from a recognized institution.
• Minimum of two (2) years' relevant experience in housekeeping, preferably in the hospitality industry.
• Knowledge of cleaning techniques, housekeeping equipment and hygiene standards.