Waiter/Waitress at Beachfront Vipingo

Job Purpose

• To provide professional and efficient food and beverage service by taking customer orders, serving meals and beverages, and ensuring an exceptional dining experience for guests.

Key Duties and Responsibilities

• Welcome guests and present menus.
• Take food and beverage orders accurately.
• Serve meals and beverages promptly and professionally.
• Set up and clear tables before and after service.
• Ensure cleanliness and presentation of dining areas.
• Respond promptly to guest requests and enquiries.
• Promote menu items and recommend food and beverage pairings.
• Prepare and present bills to guests.
• Process payments using the Point of Sale (POS) system.
• Observe food safety and hygiene standards.
• Coordinate with the Kitchen to ensure timely service.
• Perform any other duties as may be assigned by the Restaurant Supervisor.

Key Performance Indicators (KPIs)

• Guest satisfaction ratings.
• Order accuracy.
• Service turnaround time.
• Upselling performance.
• Compliance with food safety standards.
• Customer feedback ratings.
• Attendance and punctuality.
• Table service efficiency.

Education, Skills and Experience

Must have:

• Certificate or Diploma in Food and Beverage Service, Hospitality Management or a related field from a recognized institution.
• Must possess a valid Food Handler's (Health) Certificate issued by the relevant County Government.
• Minimum of two (2) years' relevant experience in food and beverage service, preferably in the hospitality industry.
• Ability to operate Point of Sale (POS) systems.