Head of Mobile and Internet Banking at Equity Bank Kenya

Job Purpose:  

This role is responsible for driving the adoption of the Bank's digital solutions, including mobile and online banking, among customers and within the market. The focus will be on promoting the delivery and adoption of these digital solutions, ensuring they meet customers’ daily lifestyle needs and remain relevant. The goal of this role is to increase transaction volumes, deposits, and revenues through enhanced adoption and usage of the bank’s digital offerings.

Key Responsibilities  

• Drive the adoption and usage of the bank’s mobile solutions. These include the full adoption and usage of the Bank Apps, Social, STK solutions as well as USSD solutions in their different segments for self-serve as well as on the bank’s channels including “Pay with Equity” merchants, Equity agents, Equity ATMs, Equity Billers among other usage options. 
• Responsible for the Bank’s Digital P&L as well as Balance Sheet delivery. This shall include ensuring the right pricing for the bank’s digital products, revenue leakage prevention as well as mobilizing the targeted deposits through the Digital suit of solutions. 
• Drive adoption and usage of the Bank’s internet banking solutions at the retail and corporate segments of our customers. 
• Building on the feedback received, market intelligence gathered and research on global best practices to champion the continuous improvements and enhancements of the Digital banking solutions including but not limited to mobile and internet banking solutions as the Digital solutions product owner. 
• Championing the Powering of the Bank’s Digital solutions to Ecommerce capable payment platforms while adopting the greatest safety standards to secure transactions. 
• Responsible for the Digital solutions governance in ensuring firm controls, adherence to the laid down processes and procedures as well as championing controls reviews. 
• Ensure all staff are fully trained and fully understand the Bank’s Digital solutions sufficiently to consume and advocate for them. 
• Partner with the relevant stakeholder to deliver a Daily Relevant Digital solutions proposal in the market. The solution must be the go-to solution for all matters credit, payments, entertainment, logistics, transport, fashion, and information among other daily lifestyle engagements for the market.  
• Work with the Communications Division and other stakeholders to drive awareness and preference for the bank’s Digital solutions in the market. This role must position the bank as the true driver of Digital solutions in the market

Qualifications, Experience  

• Bachelor’s degree in business or technology. A master’s degree or Leadership Programs will be an added advantage. 
• Over 10 years’ experience in managing an arm of the payments business, 4 of which must be at senior management level.
• Strong business acumen with the ability to assess risk and determine appropriate levels of return.
• Exceptional leadership skills, with the ability to deliver results, maintain objectivity, and foster strong interpersonal relationships within the team.
• In-depth understanding of regulatory compliance and corporate governance within the digital space.
• Skilled at building and maintaining effective relationships with local regulators, government bodies, and officials.
• Excellent at stakeholder management, with a focus on nurturing positive, productive relationships across various levels.

 Key Competencies & Skills 

• Sharp business acumen including ability to assess risk and appropriate levels of return. 
• Strong leadership capability, deliverance, objectivity, excellent interpersonal skills to nurture team members 
• Good understanding of regulatory compliance and corporate governance in Digital Space. 
• Ability to nurture effective relationships with local regulators as well as government bodies and officials. 
• Strong in interpersonal relationships and stakeholder management