Head of Products & Transactional Banking at HF Group

Reporting To: Retail Director

Overall Job Purpose

The Head of Products & Transactional Banking will be responsible for identifying and developing cash management and trade finance business solutions in conjunction with the Corporate and Branch Business Banking team. They will also be accountable for structuring cash management and trade solutions to new and existing customers to meet sales goals and targets, and spearheading the rollout and utilization of Alternative Banking Channels.

Principle Accountabilities

• Ensure that working capital product and ABC channels revenues and profitability targets are met and exceeded.
• Undertake market situation analysis to identify new business opportunities.
• Understand customers’ businesses and anticipate their requirements.
• Match customers’ needs with HFC product capabilities through presentations and proposals.
• Negotiate terms and conditions with customers to maximize revenue and profitability.
• Offer structured and need based solutions to meet the specific cash management and trade services requirements of our customers and prospects.
• Monitor, track and report on sales activity on a periodic basis and to ensure action is taken to meet sales targets.
• Conduct joint calls to ensure sales targets are met, new revenue opportunities are identified and customer feedback is obtained.
• Ensure smooth deal implementation and while maintaining high levels of service quality.
• Identify opportunities for cross selling and referrals to other HFC business lines through developing a good understanding of client needs.
• Ensure customer service issues are addressed to maintain a high level of post sales service.

Minimum Qualifications, Knowledge and Experience

• A business related degree from a reputable institution
• Masters’ degree is an added advantage.
• At least 5 years banking experience in cash management, transactional banking or product management at least 2 years should be at Senior Management level.
• Strong appreciation of banking operations, corporate, treasury, retail and transaction banking.

Key Competencies and Skills

1. Team Work and Interpersonal skills
2. Strong interpersonal skills; Capability to liaise, interact, coordinate and build rapport with people at all levels
3. Ability to multi-task and cope with tight deadlines in a high-pressure environment
4. Must be a self-starter and have an appreciation of business growth and priorities
5. High Leadership Skills
6. • Problem solver
7. Technology orientation
8. Ability to work under pressure
9. Must be able to communicate with a wide variety of third party vendors and processor support teams.
10. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
11. Capacity to define problems; gather data, establish facts and draw valid conclusions
12. Analyze and interpret statistical data, focus on details, correlate various pieces of information, identify trends, and understand the reasons behind problems as well as successes
13. Generate effective solutions to problems while considering all aspects of situations
14. Strong interpersonal skills highly motivated and well organized; excellent oral and written communication skills
15. Ability to prioritize workload, maintain integrity of confidential member and team member information
16. Ability to handle multiple tasks while prioritizing the importance of items in a fast paced environment
17. Must be highly motivated and organized
18. Must be able to meet required deadlines