Head of Retail Payments at NCBA Group

Job Purpose Statement

The Head of Payments provides strategic leadership and direction for the Bank’s integrated payments ecosystem, encompassing merchant acquiring, card issuance and acceptance, e-commerce, agency banking, mobile banking, billers, and tills. The role is tasked with driving innovation, operational efficiency, and revenue growth across all payment channels, positioning the Bank as a market leader in digital and omnichannel financial services. The incumbent will develop and execute forward-looking strategies that enhance customer value propositions, leverage emerging technologies, strengthen ecosystem partnerships, ensure regulatory compliance, and deliver sustainable competitive advantage in a rapidly evolving payments landscape.

Key Accountabilities (Duties and Responsibilities)

Job Specifications

Academic:

• Bachelor’s degree in business, Finance, Banking, Information Technology, or a related field.
• A master’s degree in business administration (MBA), Finance, Strategic Management, or a related field is an added advantage.

Professional Qualification:

• Professional certifications in Payments (e.g., Certified Payments Professional – CPP), Digital Banking, or Risk Management are preferred.

Desired work experience:

• Minimum of 10 years of progressive experience in banking, fintech, or financial services, with at least 5 years in a senior leadership role within payments, digital banking, cards, or channels management.