Head of Retirement Benefits – CIC Life at CIC Insurance

PURPOSE

The job holder shall provide leadership to the team in pursuing growth of pensions and annuity revenues, administration, processes, client services and production of client reports with the aim of offering excellent service and experience.

PRIMARY RESPONSIBILITIES

• Aggressive growth of pension business and growth of market share;
• Play a key role in sales and acquiring of new schemes and growth of our Pension Business within the Cooperative Space;
• Enhance distribution channels that support optimal growth of Pension and Annuity Business profitably;
• Ability to innovate and digitize our pension offerings to the market;
• Basic knowledge on IRA and RBA regulations and experience in pension administration and stakeholder engagement;
• Educate, improve and create awareness on our digital portals for self-service to our valued clients;
• Grow Annuity business profitably in line with Investments returns;
• Provide excellent customer service to scheme members, trustees, service providers and business partners by responding to enquiries & requests relating to schemes provisions & benefits payments;
• Organize and attend quarterly trustee meetings, AGM’s and member education days;
• Oversee the fund reconciliations preparation of schemes financial statements and monitoring the performance of guaranteed fund;
• Develop pension and annuity business proposals, quotations, policy documents & Service Level Agreement/ Administrator’s agreement & brochures, Drafting of Trustee Deed & Rules;
• Oversee the issuance of members’ annual statements after interest declaration;
• Monitor trends in the industry and communicate to all stakeholders;
• Review and submit reports and returns to management and regulators;
• Develop and review policies and procedures of Pensions and Annuities to ensure that they are compliant;
• Design and register new schemes with regulators;
• Participate in sales acquisition prospects for pensions and annuities;
• Provide input on pensions and annuity product development and ICT systems; and
• Approve payments of service providers & intermediaries.

GENERIC DUTIES

• Carry out performance appraisal, coaching and mentoring staff;
• Resource allocation, staffing and leave approval;
• Plan and budget for the department; and
• Participate in various meeting and committees and acting as spokesperson on behalf of the company.

PERSON SPECIFICATION

Academic Qualifications

• Bachelor’s degree in a business or related field

Professional Qualifications

• Diploma in ACII/IIK- Specialization in Life Insurance/Pensions
• TPDK certification is an added advantage

Experience

• Minimum of six (6) years’ relevant experience, two (2) of which at supervisory level

Skills and Attributes

• Excellent communication and presentation skills
• Business Development Skills
• Problem solving skills
• Excellent interpersonal skills
• Leadership skills
• Good negotiation skills
• Good analytical skills
• Computer literate in MS Office and other office applications
• Understanding of the working environment /competitors
• Technical competence in insurance
• Basic knowledge of regulations by AKI and IRA