Head of Supply Chain at Topup Mama

About the role 

Our customers rely on us to get all the products they need to cook & run their restaurant - convenience and reliability are core to our proposition. On top of that, we are the first player in the market to deliver both fresh & dry goods to small and medium-sized restaurants. Our Head of Supply Chain will be responsible for building a supply chain model that delivers the best customer experience while managing our resources well. This means that you will need to lead the day-to-day operations (and build that team) while strategically thinking about how to innovate on our current supply chain model. Key responsibilities are:

• Ensure availability of critical products by improving forecasting and purchasing accuracy
• Develop partnerships with key suppliers locally and internationally
• Lead the design of last-mile deliveries and storage of our fresh and dry products
• Tackle key bottlenecks in our current supply chain model to improve customer experience
• Continuously seek out opportunities for innovation to enhance our proposition and/or become more efficient

Who you are 

We are looking for someone with a passion for supply chain innovation who strives for excellence and can motivate their team to do the same. We are looking for someone who:

• Has deep knowledge and experience in building out supply chain from scratch and can lead that process
• Can develop & implement standard operating procedures and strives for continuous improvement in operations
• Has the ability to work on day-to-day operations and strategic projects in parallel
• Has a strategic mindset and comes up with innovative solutions to improve our proposition
• Is an excellent communicator (written & verbal) towards all levels of the organisation and partners
• Has the ability to build & lead an ever-growing supply chain team
• Is comfortable with a dash of chaos and can work in a start-up environment (we are a fast-growing company!)

We believe that an excellent Head of Supply Chain can come from many industries and organisational backgrounds, and no set years of experience are required for a talented person to fill this role. However, preference will be given to the following:

• Experience building out supply chain at an operations-heavy business with thousands of SKUs
• Been responsible for supply chain innovation at a large FMCG company, preferably managing hundreds of SKUs
• Experience building or innovating supply chain at a chain of restaurants or large catering business
• Experience working for a start-up, particularly with supply chain operations
• An MSc in Supply Chain Management, Engineering, Logistics or similar discipline

Why TopUp Mama 

We are venture-backed and growing fast! We launched last year and are already serving more than 3,000 restaurants, hotels and cafeterias in Nigeria and Kenya. You have the opportunity to grow alongside this company. We believe that: 

• Our team should grow as fast as the company. If you do well, you will have every opportunity to accelerate your career
• If we win, our team should win. Company shares are a key part of the compensation for senior hires
• Speed is a Virtue. We make decisions quickly and are not afraid of failing. We prioritise learning by doing
• Everyone is an owner of their work. We do not micromanage, only challenge. We let you own your domain and drive your work independently.

If that sounds exciting then TopUp Mama may be the perfect place for you. But, TopUp Mama is not for everyone:

• We are an early-stage start-up. It may be chaotic at times with shifting priorities. 
• This is not a 9-5 job. This is a whatever it takes to get it done job
• This is not where we will tell you exactly what to do. You will be expected to manage your work to achieve the outcomes
• We love being around our customers. If you enjoy sitting behind a desk all day, this may not be the best place for you