Head, Platform Partnerships at NCBA Group

JOB PURPOSE STATEMENT

Digital Business is implementing its open platform strategy to simplify development on our products. This role is designed build the DevRel (Developer Relations) team to connect with, inspire, and educate developers on the power of our platform.

This is a highly visible and prestigious role responsible for establishing and leading the team that builds awareness and supports our Community. You will help make it easy for developers to benefit from our tools, expand channels for our community to provide feedback that informs our products and documentation, ignite and cultivate communities and inspire influencers to become raving fans. You will also focus on driving the adoption of our products and services across the markets. 

In its essence, Platform Partnerships includes:

• Developer Advocacy: Understanding the developer needs from the product and promoting them internally within the company.
• Developer Evangelism: Zealously promoting the discussion about our problem space (building authorization), and our open-source + SaaS solutions for it.
• Partner Integrations: Assisting customers draw up requirements and select the correct products and services.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Financial (20%)

• Drive commercial impact through API and Mini App integrations.
• Monitor and review API, and Mini App performance, and apply intervention strategies that lead to achievement of business growth.
• Partner with Product and Engineering to uncover technology operating models with favourable unit economics

Internal Business Processes (30%)

• Disrupt the status quo by breaking down functional barriers and aligning the company for long-term growth.
• Influence and coordinate internal decision-making and prioritization within and between group stakeholders to execution of the unit’s strategic initiatives involving partners and markets.
• Evaluate and mitigate all risks related to activities with strategic partners and across geographic territories; including market changes, internal and external communication, and institutions
• Co-ordinate standardization, alignment, and contextualization efforts of Partner Management policies and procedures. Lead the development and review of the same to achieve 100% adherence to policies, procedures and statutory guidelines.
• Partner consistently with Product, Delivery and Engineering leaders to present the company’s teams as one team in front of partners and markets’ stakeholders

Customer (40%)

• View developer interactions as B2D (Business to Developer) and D2B (Developer to Business) interactions.
• Accountable for short-term, medium-term and long-term strategic initiatives, partnerships, products, marketing and sales to optimise growth.
• Craft a robust customer value management strategy for developers that allows the company to build deep developer insights coupled with face-to-face encounters at hackathons, demo days, community events, and meetings and lead a market focused CVM center of excellence.
• Motivate the developers to engage in transactions continuously and continue their relationship with our brand in order to drive retention.
• Build and influence internal and external stakeholder relationships that position the company as a trusted collaborator for innovative digital financial services solutions; thus creating both economic and reputational value.
• Facilitate the design and execution of market communication to influence customer and stakeholder opinions.
• Maintain a deep knowledge of the FinTech industry and adjacent markets and keep close relationships with relevant stakeholders

Learning & Growth (10%)

• Training and coaching of DevRel personnel.
• Evoke creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition.
• Identify and develop competencies in assigned role.
• Promote a learning culture by champion new ways of working in the unit

JOB SPECIFICATIONS

Academic:

• An undergraduate degree or its equivalent in Engineering, Computer Science or related field.

Desired work experience:

• A minimum of 8 years of relevant professional experience in highly automated environment, including at least 3 years in Software Engineering, Solution Architecture, or DevRel related areas.