Head Product Development at KCB Bank Kenya

The Position:

Reporting to the Director, Digital Financial Services, the role is responsible for managing the development of digital products; review of strategic business challenges and provide support to Heads of Departments on building digital solutions, compile and schedule requests for mobile digital products and services; maintain product store and the roadmap. This role leads products development focused on driving adherence and consistency in the process which includes analysis, documentation, activities for enhancements, maintenance and creating a customer focused, self-service and digitally enabled user experience.

Key Responsibilities:

• Develop the bank’s digital product strategy vision and roadmaps while developing short, medium and long-term features to achieve the bank’s overall strategy.
• Champion and gain buy-in for the digital strategy, product vision and roadmap from partner teams through collaboration, documentation, and negotiation that effectively influences peers and senior management.
•  Development of superior user experience and processes on the bank’s digital channels.
•  Execute product implementation between Business, Operations, Technology & all third parties.
• Support product launches to ensure go-to market plans are effective and will deliver the planned performance indicators – financial and customer targets.
• Develop work plans for new and improved capabilities, together with internal and external partners and maintain service levels agreements with relevant functions and third parties.
• Share input for budget forecast as well as develop and manage Capex & Opex budgets
• Motivate, coach, mentor and develop a high performing product development team.
• Effectively manage the product development team and assigned resources through effective performance monitoring.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Computer Science, Technology, or related field from a recognized university
• Certification Digital Product Development/ Project Management/ AGILE Methodologies and Practices.
• At least 10 years managerial experience in leading digital product development and managing teams, with at least seven years relevant work experience with specific experience in: digital Product development, delivery of mobile financial products and services in a high growth environment, building relationships, networks & Managing teams, project management/relationship management, mobile Money or payments or lending platform support and credit analysis & lending.