Healthcare Underwriter - Retail at Madison Group Limited

The Role

The jobholder will be responsible for underwriting, vetting, set-up, renewal, servicing and support, documentation and management of schemes on Hais, and handling of related queries from clients and intermediaries on existing schemes

Key responsibilities

• Ensure accurate setting up and managing of membership details in Hais within set TAT’s
• Ensure accurate and timely system entry/capture of medical benefits purchased and regular maintenance and update
• Ensure correct, prompt debiting and dispatch of premium invoices and the renewal/commencement premium schedules to the client/intermediary.
• Co-ordinate with the outsourced card production team on preparation of medical cards
• Handling queries from walk in clients, brokers, agents.
• Follow through the reports required by client/intermediary within the expected TATs and SLAs
• Preparing policy documents and endorsements and dispatch of the same to the relevant client
• Support duties for fellow underwriters as directed by the Supervisor
• Ensure printing and dispatch of premium debits/credits and r schemes reconciliations.
• Familiarize with system to note it’s extremes and what needs to be adjusted
• Handle reconciliation of premiums where disputes arise
• Handle reconciliation of membership data to ensure accuracy
• Liaise with the product and business development teams to evaluate the products
• Organize and attend meetings with clients and intermediaries
• Handle renewal process and secure the schemes renewals assigned to the portfolio.
• Client interactions – to be able to deal with our customers face to face as walk ins or when we visit clients
• Investigation of issues, an ability to recognize trends of issues and where other processes are going wrong – being proactive in recommending solutions.
• The team member will be expected to take ownership and seek to resolve queries
• Support on premium and excess collection

Experience and Qualifications

• At least 2 years’ experience in Heathcare Underwriting department
• Degree in Insurance or relevant field.
• Progress in insurance professional course (AIIK or ACII) will be an added advantage