Hotel General/Lodge Manager at Little Kitchen Help Ltd

We are seeking a highly skilled and motivated Hotel General Manager to lead operations at our client’s renowned Jungle Lodge in Kenya. The ideal candidate will bring extensive experience in lodge or remote location management, outstanding leadership abilities, and a hands-on approach to operations. Prior experience in unionized environments is essential, as is a commitment to delivering exceptional guest experiences and fostering a positive, productive work culture.

Key Responsibilities:

• Operational Management: Oversee day-to-day operations of the lodge, ensuring all departments function smoothly and efficiently.
• Guest Experience: Ensure exceptional guest experiences by maintaining high standards of service and addressing any issues promptly.
• Staff Management: Hire, train, and supervise staff, fostering a positive and productive work environment. Manage staff schedules and performance.
• Financial Management: Develop and manage budgets, financial plans, and control costs. Monitor revenues and expenses to ensure profitability.
• Compliance: Ensure compliance with all licensing laws, health and safety regulations, and other statutory requirements.
• Vendor Coordination: Coordinate with external vendors and service providers to maintain high-quality services and amenities.
• Marketing and Sales: Develop and implement marketing strategies to promote the lodge and its services. Enhance the lodge’s market presence and attract new guests.
• Reporting: Prepare detailed reports on the lodge’s business performance and present them to stakeholders.
• Community Engagement: Build and maintain relationships with the local community and stakeholders to enhance the lodge’s reputation and operations.

Qualifications:

• Proven experience as a Hotel General Manager or in a similar role, preferably in a lodge or remote location.
• Strong leadership and management skills with the ability to inspire and lead a diverse team.
• Excellent communication and interpersonal skills.
• Solid understanding of hospitality procedures and best practices.
• Financial acumen with experience in budgeting, financial planning, and cost control.
• Ability to handle guest complaints and resolve issues efficiently.
• Knowledge of hotel management software and Point of Sale (POS) systems.
• Bachelor’s degree in Hotel Management, Hospitality, Business Administration, or a related field.

Preferred Experience:

• Experience in unionized environments.
• Prior work experience in remote or lodge settings.
• Familiarity with local laws and regulations related to hospitality.