Hotel Manager at Ital Global

About the Client:

Our client is a 24hours Hotel located along Kisumu-Busia Road offering conferencing, accommodation and other hotel services and is seeking a vibrant, aggressive, pro-active Hotel Manager responsible for providing overall leadership to Hotel team as a well as managerial services so as to ensure optimal efficiency of hotel operations.

Summary of Duties and Responsibilities

• Fully responsible for all aspects of running the hotel, working with department heads, suppliers and stakeholders
• Ensure the hotel premises are in operative condition having met all safety regulations, health, legal and licensing requirements
• Conduct regular operations team meetings to discuss Hotel matters, sales targets, guest experience feedback, restaurant feedback and any staff issues
• Work with the purchasing officer to establish a vendor's database which includes vendor details, pre-qualification criteria, comparative price lists, contracts and periodic assessment evaluations
• Oversee all hotel projects and Liase with contractors for their timely completion
• Oversee preparation required financial reports, budgets and revenue forecasts
• Responsible for new business initiatives such as travel and tours and new branches
• Oversee financial planning and analysis
• Monitor and motivate staff with constructive communication in a positive work environment and a shared vision of targets and career progression
• Being attentive to guests’ needs and wishes, taking opportunities to optimize the guest experience
• Address complaints with a personal touch to restore customer satisfaction
• Meeting and greeting guests with a warm welcome
• Manage the hotel’s online presence and generate an online buzz through special offers and promotions
• Invest effort in employee engagement and retention in collaboration with HR
• Prepare various Hotel Reports to the Director
• Any other duties that may be assigned from time to time

Key Qualifications

• Degree or Diploma in Hospitality Management or any other related field
• Minimum 3 years of relevant work experience
• Computer literacy and proficiency in use of the Hotel Information Management Systems and Revenue
• Management Systems desired
• Excellent revenue management skills with experience of budgets, P&L's and forecasting
• Exceptional communication and interpersonal skills
• Excellent customer relations and people management skills
• Ability to work well under pressure and under minimum supervision
• High conflict resolution skills to keep guests happy and to help guarantee their continued patronage