Hotel Supervisor at Human Capital Outsourcing Limited

Responsibilities:

• Oversee daily hotel operations including front office, kitchen, housekeeping, and service areas
• Ensure smooth coordination between departments
• Monitor service delivery to ensure customer satisfaction
• Address customer complaints promptly and professionally
• Supervise, guide, and support all hotel staff
• Enforce discipline, punctuality, and accountability
• Prepare staff schedules and manage shifts
• Conduct daily briefings and performance follow-ups
• Set and track staff KPIs and performance targets
• Identify performance gaps and implement corrective measures
• Train and mentor staff to improve productivity and service delivery
• Promote a positive and professional work environment
• Drive cultural change towards accountability and teamwork
• Resolve conflicts and maintain staff morale
• Monitor daily sales and expenses
• Ensure proper handling of cash and accountability
• Oversee stock control, ordering, and inventory management
• Minimize wastage and prevent losses
• Ensure adherence to health, safety, and hygiene standards
• Maintain compliance with company policies and procedures
• Ensure proper documentation and reporting

Requirements:

• Diploma or Degree in Hospitality Management or related field
• Minimum of 2 years experience in a supervisory role within a hotel or restaurant
• Health certificate
• Strong leadership and people management skills
• Excellent communication and problem-solving abilities
• Basic financial and reporting skills
• Ability to work flexible hours, including weekends and holidays