Job Openings at Human Capital Outsourcing Limited

Responsibilities:

• Welcome and attend to guests in a friendly and professional manner.   
• Present menus, take orders, and communicate clearly with the kitchen and bar.   
• Serve food and beverages promptly and accurately.   
• Ensure tables are clean, well-set, and organized at all times.   
• Check on guests regularly to ensure satisfaction and address any concerns.   
• Handle guest requests and complaints professionally.   
• Clear tables and maintain cleanliness of the dining area.   
• Process bills and coordinate with the cashier for payments where required.   
• Adhere to hygiene, safety, and service standards.   
• Support team members to ensure smooth restaurant operations.

Requirements:

• Certificate or Diploma in Hospitality, Food & Beverage Service, or a related field is an added advantage.   
• Previous experience in a hotel or restaurant setting is preferred.   
• Basic knowledge of food and beverage service.   
• Good communication skills in English.   
• Health Certificate

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Responsibilities:

• Oversee daily hotel operations including front office, kitchen, housekeeping, and service areas
• Ensure smooth coordination between departments
• Monitor service delivery to ensure customer satisfaction
• Address customer complaints promptly and professionally
• Supervise, guide, and support all hotel staff
• Enforce discipline, punctuality, and accountability
• Prepare staff schedules and manage shifts
• Conduct daily briefings and performance follow-ups
• Set and track staff KPIs and performance targets
• Identify performance gaps and implement corrective measures
• Train and mentor staff to improve productivity and service delivery
• Promote a positive and professional work environment
• Drive cultural change towards accountability and teamwork
• Resolve conflicts and maintain staff morale
• Monitor daily sales and expenses
• Ensure proper handling of cash and accountability
• Oversee stock control, ordering, and inventory management
• Minimize wastage and prevent losses
• Ensure adherence to health, safety, and hygiene standards
• Maintain compliance with company policies and procedures
• Ensure proper documentation and reporting

Requirements:

• Diploma or Degree in Hospitality Management or related field
• Minimum of 2 years experience in a supervisory role within a hotel or restaurant
• Health certificate
• Strong leadership and people management skills
• Excellent communication and problem-solving abilities
• Basic financial and reporting skills
• Ability to work flexible hours, including weekends and holidays

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Responsibilities:

• Receive and process payments from guests including cash, card, and mobile payments.   
• Issue receipts and maintain accurate transaction records.   
• Balance cash registers and reconcile daily transactions.   
• Handle billing for hotel services including rooms, food & beverage, and other services.   
• Ensure all charges are correctly posted in the system.   
• Assist guests with billing inquiries and resolve discrepancies.   
• Maintain proper documentation of all financial transactions.   
• Prepare daily cash reports and submit to the finance department.   
• Ensure compliance with hotel financial procedures and internal controls.   
• Support front office operations when required.

Requirements:

• Diploma or Certificate in Accounting, Finance, Business Administration, or a related field.   
• At least CPA Part II   
• Minimum of 2 years’ experience in a cashiering or finance-related role, preferably in hospitality.   
• Basic knowledge of accounting principles and cash handling procedures.   
• Experience with POS systems and hotel management systems is an added advantage.   
• Proficiency in Microsoft Office, especially Excel.