Hotel Supervisor at Ital Global

About the Client:

Our client is a 24hours Hotel located off Thika Road offering a range of services and is seeking a vibrant and pro-active Hotel Supervisor responsible for providing overall leadership as well as managerial services so as to ensure optimal efficiency of hotel operations.

Summary of Duties and Responsibilities

• Fully responsible for all aspects of running the hotel, working with department heads, suppliers and stakeholders
• Will assist in staffing, hiring, scheduling of staff in all departments etc
• Ensure the hotel premises are in operative condition having met all safety regulations, health, legal and licensing requirements
• Conduct regular operations team meetings to discuss Hotel matters, sales targets, guest experience feedback, restaurant feedback and any staff issues
• Work with the purchasing officer to establish a vendor's database which includes vendor details, pre-qualification criteria, comparative price lists, contracts and periodic assessment evaluations
• Oversee all hotel projects and Liase with contractors for their timely completion
• ]Oversee preparation of required financial reports, budgets and revenue forecasts.
• ]Responsible for new business initiatives.
• ]Oversee financial planning and analysis
• Monitor and motivate staff with constructive communication in a positive work environment and a shared vision of targets and career progression
• Being attentive to guests’ needs and wishes, taking opportunities to optimize the guest experience.
• Address complaints with a personal touch to restore customer satisfaction.
• Meeting and greeting guests with a warm welcome
• Manage the hotel’s online presence and generate an online buzz through special offers and promotions.
• Invest effort in employee engagement and retention.
• Prepare various Hotel Management Reports for the Director.
• Any other duties that may be assigned from time to time.

Key Qualifications

• Degree or Diploma in Business Management or any other related field.
• Minimum 3 years of relevant work experience.
• MS Office Suite proficiency in use

Competencies and Skills

• Excellent revenue management skills.
• Exceptional communication and interpersonal skills
• Excellent relationship management skills.
• Ability to work well under pressure and under minimum supervision.
• High conflict resolution skills.
• High Integrity.